1, music online customer service system:
Music Language Online Customer Service System has high service efficiency, and seamlessly integrates practical functions such as traffic conversion, marketing effect analysis and diagnosis, customer service performance evaluation, internal communication, customer relationship management and internal communication.
Can provide comprehensive network marketing services for small and medium-sized enterprises. It can generate the network marketing funnel map in real time, automatically calculate the click rate, connection rate, mining rate and transaction rate of the website, and guide small and medium-sized enterprises to improve their marketing methods and improve their marketing effects.
2.Live800 online customer service system:
Live800 online customer service system is easy to operate. Live800 is an enterprise-level website real-time communication system. Website visitors can communicate directly with the customer service staff of the website without installing or downloading any software.
Live800 online customer service system is a real-time online communication system, which is providing services to thousands of users around the world. It is a powerful tool for enterprises to conduct online consultation, online marketing and online customer service, which opens up a new instant messaging market and pushes the application of the Internet to a new height.
3.CC online customer service system:
CC online customer service system can display the information of each visitor in real time, and see the important information such as the content of the web pages they visited, where they came from and why they came. Visitors can initiate conversations and communicate quickly without installing any plug-ins;
Integrate MSN and Want Want to expand enterprise marketing channels. Customer service can take the initiative to invite or force visitors to talk and give customers timely care. Through the statistical analysis of data, we can clearly understand the new and old visitors, sources, time, region, conversation volume and other information, and provide support for website marketing decisions. Multiple groups of style themes, customized company logos and company advertisements can establish the company website image.
4. Zhong Shi Business Online Customer Service System:
Zhong Shi Business Online Customer Service System is safe and secure to use, and it is the first in China to pass the authoritative safety test of China Software Evaluation Center. Music language can automatically analyze the questions sent by visitors and find the most similar answers from the knowledge base, which greatly improves the input efficiency and accuracy of customer service;
To enable the intelligent auxiliary input function, we must configure the music language knowledge base in advance and input the frequently asked questions into the music language knowledge base. Music language knowledge base can be edited at any time, and content can be added and improved at any time.
5. Shangqiao online customer service system:
Shangqiao online customer service system has advanced technology, which allows online customer service to make full use of each IM's huge user base to extend services and expand marketing channels. This integration is not in the packaging of the client, but in the integration of the server architecture. The content of communication between customer service and IM users will be recorded in the online customer service system, which is convenient for the company's unified management.
At the same time, the customer service staff will avoid opening multiple IM tools, only need to open online customer service software and concentrate on receiving users who use various IM, so as to realize and ensure the consistency and convenience of the operation interface and operation habits.