1238 1 is the telephone number of the Ministry of Industry and Information Technology, which is mainly responsible for accepting and handling public inquiries, suggestions and complaints about the relevant work of the Ministry of Industry and Information Technology. 1238 1 can realize 7×24 hours of "No.1 external service" and online intelligent online consulting service at the same time.
If you are used to surfing the Internet, you can also complain through the Internet channel, pay attention to the official WeChat account of "China Unicom Complaint Platform" or enter the website, click "I want to complain" after entering, and then fill in the information according to the steps, and someone will solve it. "China Unicom Complaint Platform" is a group-level Internet complaint platform, providing customers with unified and standardized complaint services.
Effective ways to complain about China Unicom.
1. You can call the "100 15" consumer protection hotline provided by China Unicom. 100 15 is dedicated to handling business complaints from consumers of China Unicom. If consumers fail to solve their legitimate demands in the customer service channels such as Unicom Business Hall, 100 10 customer service hotline, they may wish to call the 100 15 hotline for further feedback.
2. Call the complaint reporting service hotline 123 15 or log on to "National Platform 123 15" to make a complaint. The reason is that 123 15 belongs to the State Administration for Industry and Commerce and is one of the government regulatory agencies of China Unicom Group, and there is a relationship between China Unicom and its customers. Therefore, when the rights and interests are infringed, you may wish to directly contact 123 15 to complain about related issues.