1. Individual customers of China Mobile who have passed the real-name authentication of the second-generation ID card shall go to the designated business hall with the original of the second-generation ID card, and no one else may handle it.
2. When handling business, it is necessary to verify the status of the customer's mobile phone number, customer service password and real-name authentication information, and verify the validity and consistency of the customer's certificate through the public security system. Only after all certificates have been approved can they be processed.
Extended data:
1. Cross-regional card exchange service only provides ordinary cards with real-name authentication, and cannot handle special cards such as NFC, RFID and one card with double numbers.
2. If the mobile phone number of cross-regional card replacement is in a special state of non-real name registration system, the card replacement will fail under the conditions of payment, shutdown, cancellation of number and storage period.
3. After the card replacement is successful, the user can't handle points exchange, transfer and bill inquiry within 72 hours.