Supermarket service summary report 1
First of all, I would like to thank the company for providing me with a working platform, the training of leaders and the help of colleagues.
I have been getting along well with my colleagues for more than three months since I joined the company on August 8, 20 14. In my work, I am conscientious and humbly learn the theoretical knowledge and practical ability that I lack in my work. Besides doing my job well, I also have a general understanding of the company's work. At present, the main job of this position is the maintenance and management of computers and their networks, and the following work is summarized.
1. Work content: It mainly includes the maintenance of computer software and hardware, as well as the maintenance of computer-related products, such as daily fault maintenance of servers, cash registers, electronic scales, routers, switches, printers, fax machines and photocopiers, and * * * sharing settings.
2. Work summary: Daily failures are common. Computer failures mainly include: system failures, network failures, hardware failures, office application failures, etc. Due to the long-term use of many machines, there are a lot of junk files in the system, and some system files are damaged, which leads to the system crashing and reloading. Others include network failures, wiring problems, misoperation, viruses and so on.
Third, the next work plan: for the complex problems encountered in daily maintenance, try to find relevant information through books and network platforms to prepare for future work. Because the computer software and hardware are updated quickly and the work is special, we should supplement the knowledge of related computers in our spare time to ensure that new problems encountered in our future work can be solved in time.
Summary report of supermarket service II
I am an ordinary employee in a supermarket street shop. From the day I stepped into the supermarket, I put myself into it. Busy work has enriched my life.
At the end of the year and the beginning of the year, the busy year is coming to an end and new challenges are just around the corner. Looking back, I got more exercise, learned more knowledge, made more friends and accumulated more experience in the big family of × supermarket. Of course, I found my own shortcomings through many profound lessons. This year is a whole year, and my growth comes from the big family of × supermarket. It is my bounden duty to contribute to the better development of × supermarket next year.
When I first joined X Supermarket, everything was new and strange to me. A lot of things need to be taught by old employees, and I think there is too much to learn. So I carefully observe what they do and study patiently, from the display of goods to the replenishment of out-of-stock goods; From commodity promotion to new product development ... learn bit by bit and remember bit by bit. After working for two years, I got exercise and my daily work became more and more handy.
Our work is really successful in details, so we must be careful. So I carefully understand the function and price of each product, check the production date of the product at any time, know the market information of similar products in time, and report to the store ... I have always insisted on doing one thing, and I will do it well if I do it. I am passionate about my work, caring for my colleagues, infecting people around me with positive actions and driving people around me. This is what I felt in the supermarket. I hope I can do it in a down-to-earth manner.
The old year is about to pass, and the new year is coming. I hope the supermarket is new, so am I. The supermarket has given me a stage, and I will do better and better on this stage.
How to be a supermarket tallyman? The tallyman in the supermarket seems to be a simple and ordinary job, but he is the person who has the most direct contact with customers. Everything they say and do reflects the overall service quality and service level of the supermarket. Their quality will directly affect the business and reputation of the company. Therefore, only by constantly improving the quality and business ability of tally clerks can our supermarket be in an invincible position in the fierce market competition, so the basic knowledge training of employees is very important.
1, the job responsibilities of tallyman and the main points of completing the work every day.
1. The tallyman has the responsibility to check and accept the goods and provide the customer with the return service.
2, according to the commodity price code and price tag management responsibilities.
3. According to the methods and principles of commodity display, be responsible for commodity classification and commodity display (including replenishment).
4. Have the job responsibility of providing consulting and shopping guide services to customers.
5. Have the responsibility to clean the health of the supermarket and manage the loss of goods.
In 20 _ _ _ _, the operation of the first store was not particularly satisfactory. During June and June, the sales only reached 1 10,000 yuan, the gross profit reached 1 10,000 yuan, and the profit reached 300,000 yuan. It is far from the sales plan of 2 million yuan, accounting for 46.3% of the sales plan and 50% of the gross profit plan (profit plan 265,438+05%). The sales plan for the first half of the year has not been completed, and the tasks for the second half of the year have followed. I feel a lot of pressure. Faced with difficulties and pressures, I think the next step is to adjust our mentality, find ways, redouble our efforts and do our best to do a good job in sales.
Management produces benefits, and all management is for service sales. In order to ensure the normal operation of the second store, we guarantee the supply of best-selling goods, and we can't let the goods with good sales and seasonal goods have gaps or out of stock. Due to the supplier's untimely delivery, we have to prepare a month's inventory for each order in advance.
Considering that most of the goods in our store are sold on a commission basis, we can settle accounts according to the sales volume, and we can directly use the funds of manufacturers to achieve the stability of inventory without occupying the working capital of our store. Although this ensures the inventory, it is also one of the direct reasons for our store's excessive inventory and slow commodity turnover.
Supermarket Service Summary Report 3
With the coming of Christmas Eve, all the work in 200__ has gradually come to an end. As an employee of _ _ _ _ _ _ _ _ _ _ supermarket, I am honored to have this opportunity to share with you my working experience in _ _ _ _ _ _ _ _ _.
I carefully classify everything I come into contact with in _ _ _ _ _ supermarket, which is divided into two types: one is "public" and the other is "private". Say "Gong" first, which gives me the feeling of a word "Yan". There is a reason for this. First, the _ _ _ _ supermarket company has strict written procedures for the daily work of its subordinate stores. Not only cashiers and security guards have strict workflow, but also the details in tally and inspection are clearly defined; Second, the attitude of dealing with problems is very serious, ranging from the violation of discipline by the old general manager of the company headquarters to the replacement of a commodity by a customer. Our attitude towards such problems is based on seriousness and prudence. At first, employees didn't think it was necessary, but after learning and implementing it under the leadership of the store manager, they discovered the importance of doing so. Make our _ _ _ _ supermarket not only a good shopping place in the eyes of customers, but also a standardized enterprise, and also make suppliers feel that _ _ _ _ supermarket is a trustworthy partner. Say "private" again. There are so many people in the shop that verbal conflicts between them are inevitable. Thankfully, no matter how much misunderstanding there was at that time, my colleagues always disappeared without a trace with the phrase "Be careful on the road" after work. It is not easy for everyone to work and earn money, so it is natural to help each other when they are busy. In this tacit understanding, the vitality and team spirit of a team are naturally reflected incisively and vividly. In the shop, our manager is a person who distinguishes between public and private. She is our pride, because this manager always distinguishes between public and private. Yugong, she is strict with employees, handles problems neatly, never drags her feet, but she doesn't bring her work emotions to private occasions. In private, she cares about all the employees. Every time after work, she never forgets to ask employees who are far away from home if anyone has brought their partners home. We are blessed to have such a good manager! Maybe my experience is not deep enough and I don't see the problem comprehensively, but I must broaden my experience in the new year and hope that I can do better and better in the _ _ _ _ supermarket. Finally, I wish all my colleagues in the company a happy new year and hope that the company's performance will get better every year. I am an ordinary employee of _ _ _ _ supermarket street store. From the day I set foot in the _ _ _ _ supermarket, I devoted myself to it. Busy work has enriched my life. When I first joined the _ _ _ _ supermarket, everything was new to me. A lot of things need to be taught by old employees, and I think there is too much to learn. So I carefully observe what they do and study patiently, from the display of goods to the replenishment of out-of-stock goods; From commodity promotion to new product development? Learn bit by bit and remember bit by bit. After working for two years, I got exercise and my daily work became more and more handy. Our work is really successful in detail, so we must
Seriously and carefully. So I carefully understand the function and price of each product, check the production date of the product at any time, know the market information of similar products in time, and report to the store? I always insist: if you do something, you must do it well. Enthusiasm for work, concern for colleagues, and positive actions to infect and drive people around me are what I felt in _ _ _ _ supermarket, and I hope I can do it in a down-to-earth manner. The old year is about to pass, and the new year is coming. I hope the _ _ _ _ _ supermarket is new, and so am I. The _ _ _ _ _ _ supermarket has given me a stage, and I will do better and better on this stage. _ _ _ _ _ Supermarket Station Street Store: Bo Ge Jun
Supermarket Service Summary Report 4
I am an ordinary employee of Zhan Jie Store of _ _ _ _ Supermarket. From the day I set foot in the _ _ _ _ supermarket, I threw myself into it wholeheartedly. Busy work has enriched my life.
At the end of the year and the beginning of the year, the busy year is coming to an end and new challenges are just around the corner. Looking back, I got more exercise, learned more knowledge, made more friends and accumulated more experience in the big family of _ _ _ _ supermarket. Of course, I found my own shortcomings through many profound lessons. This year is a whole year. I grew up in the big family of _ _ supermarket. It is my bounden duty to do my best for the better development of _ _ _ supermarket next year.
When I first joined the _ _ _ _ supermarket, everything was new to me. A lot of things need to be taught by old employees, and I think there is too much to learn. So I carefully observe what they do and study patiently, from the display of goods to the replenishment of out-of-stock goods; From commodity promotion to new product development ... learn bit by bit and remember bit by bit. After working for two years, I got exercise and my daily work became more and more handy.
Our work is really successful in details, so we must be careful. So I carefully understand the function and price of each product, check the production date of the product at any time, know the market information of similar products in time, and report to the store ... I have always insisted on doing one thing well. Enthusiasm for work, caring for colleagues, infecting people around me with positive actions, driving people around me, this is what I felt in _ _ _ _ supermarket, and I hope I can do it in a down-to-earth manner.
Zaib05 convenience store
The old year is about to pass, and the new year is coming. I hope the _ _ _ _ supermarket is new, and so am I. The _ _ _ _ supermarket has given me a stage, and I will do better and better on this stage.
How to be a supermarket tallyman? The tallyman in the supermarket seems to be a simple and ordinary job, but he is the person who has the most direct contact with customers. Everything they say and do reflects the overall service quality and service level of the supermarket. Their quality will directly affect the business and reputation of the company. Therefore, only by constantly improving the quality and business ability of tally clerks can our supermarket be in an invincible position in the fierce market competition, so the basic knowledge training of employees is very important.
1, the job responsibilities and daily work points of tallyman.
1. The tallyman has the responsibility to accept the goods and provide the customer with the return service.
2, according to the commodity price code and price tag management responsibilities.
3. According to the methods and principles of commodity display, be responsible for commodity classification and commodity display (including replenishment).
4. Have the job responsibility of providing consulting and shopping guide services to customers.
5. Have the responsibility to clean the health of the supermarket and manage the loss of goods.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The sales plan for the first half of the year has not been completed, and the tasks for the second half of the year have followed. I feel a lot of pressure. Faced with difficulties and pressures, I think the next step is to adjust our mentality, find ways, redouble our efforts and do our best.
Do a good job in sales. Management produces benefits, and all management is for service sales. In order to ensure the normal operation of the second store, we guarantee the supply of best-selling goods, and we can't let the goods with good sales and seasonal goods have gaps or out of stock. Due to the supplier's untimely delivery, we have to prepare a month's inventory for each order in advance. Considering that most of the goods in our store are sold on a commission basis, we can settle accounts according to the sales volume, and we can directly use the funds of manufacturers to achieve the stability of inventory without occupying the working capital of our store. Although this ensures the inventory, it is also one of the direct reasons for our store's excessive inventory and slow commodity turnover.
Supermarket Service Summary Report 5
First, the supermarket work stage
Last September, due to work needs, I was transferred to the supermarket as the manager. Strengthening commodity management and personnel on-site management at work to achieve performance improvement is the center of all work.
Although I joined the big family of _ _ _ _ Hualian Supermarket from the beginning of business, and I am familiar with the staff of the new country's Hualian Supermarket, I will still be worse when it comes to specific work. In order to enter the role and take responsibility as soon as possible, on the one hand, I strengthened the study of professional knowledge, actively read books and articles, and politely asked professionals for advice. On the one hand, strengthen communication to understand the actual environment, and communicate with the heads of food, receiving, cashier and other related departments. In a short time, I assumed the responsibility of supermarket supervisor. Together with the manager in charge, we conducted rectification training for supermarket personnel, and made four aspects of work on the planning and display of goods and the working ideas for the next year.
As the saying goes, Rome was not built in a day. I've only been in the retail industry for two years, and I've only been working in supermarkets for nearly one year, so I know so much about the market and supermarket retail. Through introspection, there are still many shortcomings in itself. On the whole, the operation is not comfortable enough because of the short time of participating in the operation. It is also reflected in the following aspects: First, the selection and control of commodities need to be strengthened, and the understanding of food commodities is relatively weak due to the division of labor. Secondly, the analysis and prediction of the market is not accurate enough, and confidence is not enough, which is due to lack of experience.
Facing the opportunities and challenges in the second half of the year, I will better shoulder my responsibilities based on the principle of being pragmatic and practical, strengthen theoretical business study, be brave in practice, improve my business level and governance level in an all-round way, and devote all my energy to the growth of the company.
In short, in the days to come, I will redouble my efforts and devote myself to the cause of the new Guofa Hualian Supermarket, which I am striving for, and repay the company with the growth income to realize my own cost of life. In order to adjust, through the cooperation of supermarket employees, our sales have increased substantially. Later, we worked together, settled down and started from scratch. Strict requirements for hygiene, furnishings, warehouses and receiving goods start from every detail, which changes the atmosphere of non-food stores. There have been more wars with employees. On the basis of strict requirements, more ideological communication and business training have been given to employees, which has changed their mental outlook and demonstrated their enthusiasm and autonomy. With the care and support of all departments of the company, Qi Xin, the employee of the whole group, worked hard and the improvement of the supermarket was recognized by the company.
The supermarket supervisor is responsible for coordinating the work, maintaining the normal operation of the whole store and handling the punishment of unexpected accidents. In this position, he can fully control the overall situation, make full use of this platform, and at the same time comprehensively improve his organizational harmony and business level, gain a deep understanding of cashier, customer service, receiving goods, loss prevention, fire fighting and other links, invent problems, reduce loopholes, and become a famous supermarket supervisor.
Second, personnel governance training work
As a supervisor, the management of employees is a compulsory course, which is very difficult. Everyone's experience and personality are different. How to get the employees in this department to focus on the same thing is not easy to talk about. Through the study of relevant professional theoretical knowledge and the application in practical work, great efforts have been made in personnel management. Follow strict and caring measures.
First of all, I really care about and respect employees psychologically, I really think about employees, and I really hope employees can make progress. On this basis, we should carry out targeted ideological communication and business training for employees, deal with employees' ideas, establish clear growth goals, and really stimulate employees' initiative and enthusiasm, and then let employees know how to do it and how to do it better through business training. In work management, always be strict with words, as long as you make mistakes in principle, you will never condone them.
However, people are constantly changing and growing, and so is personnel management. Keep a clear head, keep learning and making progress, and give full play to the team's full potential.
Training employees is also a stressful job for supervisors. Through the training and exchange of employees again and again, the new Guofa Hualian Supermarket has initially formed a systematic employee training content from the aspects of concept, commodity knowledge, sales psychology and skills, laws and regulations. It has been recognized by employees and achieved inevitable results.
Third, the study of professional knowledge and the progress of market control ability.
The growth trend of supermarket retail industry is unstoppable, but the retail industry is facing opportunities and challenges. It is fortunate to be able to devote oneself to the growing industry of the times, and it is bound to seize the opportunity and make every effort. Learning, learning, and learning again are constant tasks in work and spare time. On the one hand, the basic work of supermarket management, the connection of commodity display, reasonable inventory, seasonal commodity adjustment, the choice and operation of express goods, itself from the theory in books to the practice in daily work, truly digest the required knowledge and then apply it to work. On the other hand, knowing the latest market information and industry trends through various information media and listening to the training of related majors will make our overall thinking clearer, examine the market changes from a higher angle, and perhaps put forward our own strategic suggestions to the company's decision-making level.
Iv. Shortcomings and working ideas for next year
As the saying goes, Rome was not built in a day. Bi Jing has only been in the retail industry for a short time, and he has only been working in the supermarket for nearly a year, so he knows so much about the market and supermarket retail. Through introspection, there are still many shortcomings in itself. On the whole, the operation is not comfortable enough because of the short time of participating in the operation. It is also reflected in the following aspects: First, the selection and control of commodities need to be strengthened, and the understanding of food commodities is relatively weak due to the division of labor. Secondly, the analysis and prediction of the market is not accurate enough, and confidence is not enough, which is because of lack of experience.
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