Manual reply means that every time a buyer initiates a conversation from 8: 00: 00 to 22: 59: 59 every day, he will reply to the customer service manually, and the average waiting time for each round of messages in the conversation is about 3 minutes.
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What are the scoring rules of Tik Tok store?
The specific meaning of 1.Tik Tok store dsr
To put it simply, the dsr of Tik Tok Store is a dynamic store score based on the consistency between the baby and the description, the seller's service attitude, the quality of logistics service and other comprehensive factors, which helps to know the user's service evaluation of the store in time.
Its core indicators include business users' reputation, service attitude and delivery attitude. At the same time, we can also compare the peer average standards of the above three indicators to understand the gap between our stores and the industry average standards.
Among them, the specific meaning of indicators is shown in the following table:
2. dsr evaluation scope of 2.Tik Tok store
DSR evaluation period: data from the previous 1 day to the previous 60 days.
DSR includes three factors: the matching score of product description; Business service attitude score; Logistics service score.
DSR score composition: 1 to 5, lowest 1, highest 5.
The specific meaning of 1.Tik Tok store dsr
To put it simply, the dsr of Tik Tok Store is a dynamic store score based on the consistency between the baby and the description, the seller's service attitude, the quality of logistics service and other comprehensive factors, which helps to know the user's service evaluation of the store in time.
Its core indicators include business users' reputation, service attitude and delivery attitude. At the same time, we can also compare the peer average standards of the above three indicators to understand the gap between our stores and the industry average standards.
Among them, the specific meaning of indicators is shown in the following table:
2. dsr evaluation scope of 2.Tik Tok store
DSR evaluation period: data from the previous 1 day to the previous 60 days.
DSR includes three factors: the matching score of product description; Business service attitude score; Logistics service score.
DSR score composition: 1 to 5, lowest 1, highest 5.