12348 legal service telephone is a form in which the judicial administrative department organizes lawyers, notaries, grassroots legal service personnel and township judicial office staff to provide convenient and efficient legal consultation and legal services for the masses and social organizations by using special telephone lines and telecommunication networks.
12348 legal consultation hotline service scope:
1, answer legal advice and publicize legal knowledge.
2. Coordinate legal service agencies to meet the legal needs of the masses.
3. Collect and master relevant information, and timely reflect social conditions and public opinion.
Extended data:
Matters needing attention in legal consultation:
1. Abide by the principle of "taking facts as the basis and taking the law as the criterion", and you should not blindly cater to or even encourage the wrong views of the inquirers in your work, nor should you evade the important points and perfunctory things.
2. Be reasonable and well-founded, and don't jump to conclusions.
3. Maximize the protection of the legitimate rights and interests of the parties.
Where the legitimate rights and interests of the parties are involved, lawyers should emphasize that they cannot hide the problems that are not conducive to the parties, and try their best to give feasible solutions to the above two situations.
4. Avoid intensifying contradictions and try to reduce the litigation burden of the parties.
It is not in the fundamental interests of the parties to intensify the contradictions that were not fierce originally, and it also seriously violates the professional ethics of lawyers.
5. The consultation on the contradiction between the relevant departments and the masses should be cautious, explain the advantages and disadvantages, and do a good job of grooming to prevent the situation from expanding.
6. When consulting the parties for decision-making, we should pay attention to analyze the gains and losses from both positive and negative aspects to provide feasible reference opinions for the parties, but we can't make decisions instead of the parties to avoid corresponding legal risks.
7. To explain the specific articles cited in the case, it is necessary to analyze the case clearly and explain whether the relevant articles are quoted correctly. However, it is generally not appropriate to explain the scope of application, the size of the fault, the seriousness of the circumstances, etc. Because I don't know the relevant evidence.
8. For consultation involving other departments, if the specific provisions or details are not clear, the parties can be guided to consult the relevant departments.