1. Counter inquiry: customers can bring their ID cards and bank cards to the bank counter to ask the bank staff for help.
2. Telephone inquiry: customers can call the customer service phone of the bank to inquire and provide their own bank card number and identity information.
3. Mobile banking inquiry: The customer logs into the mobile app of the bank to which the bank card belongs, which contains information such as card number, balance and account status.
4. Online banking inquiry: customers log in to online banking and make inquiries on the "Personal Customers" page of online banking.
1. Why is the bank card abnormal?
Bank card status is abnormal, usually due to improper daily use of the bank card or suspected violation, which is frozen (or locked) by the banking system! Generally speaking, I take my ID card to communicate with bank outlets and handle related business.
Second, the most likely reason for the abnormality of the bank card:
1, most commonly, the bank card password is entered incorrectly for three times, and the card is temporarily locked and the transaction is suspended. The bank card is locked due to forgetting the password or entering the password three times in a row (five times in some banks). This can only be unlocked if you bring your ID card to any branch of the same bank.
2. The bank card was frozen due to loss reporting. When the cardholder applies for loss reporting due to card loss, the bank card will be temporarily frozen, resulting in abnormal status.
3. If the bank card is not used for a long time and is included in the sleep account, the cardholder needs to go to the bank outlet to activate it.
4. If the personal identity reserved by the bank expires (beyond the validity period), the card will be abnormal. Generally speaking, you only need to bring your new identity to any branch of the bank to update it.
5. Card day transactions, or suspected money laundering or illegal transactions, are monitored by the banking system. In order to avoid account risks and protect the interests of card users, bank cards will also be listed as abnormal! If this is the reason, you need to go to the bank to make the necessary explanation for the capital transaction! Bank cards involved in legal cases or economic disputes were frozen by the judiciary. They need to be closed to handle business normally.
Third, the status of the bank card is abnormal. What should I do?
In daily life transactions, once the personal bank card is found to be in an abnormal state and cannot be traded normally, you can contact the bank customer service as soon as possible, find out the abnormal reasons, ask for solutions, and go to the nearest bank outlet for processing in time!
In short, there are many reasons for the abnormality of bank cards, and the treatment methods for different reasons are not exactly the same. Generally speaking, card abnormality is not a big problem, just deal with it in time, don't worry too much!