(2) When the basic concept consultant meets the visitor for the first time, the first thing to consider is the dress. Just like setting up a psychological counseling room, how the counselor dresses also conveys to the visitors what kind of therapist he is and how he intends to interact with the visitors.
The following points should be avoided in the consultant's dress:
? Too fashionable clothes: for example, very avant-garde and fashionable clothes;
? Too formal clothes: such as dark suits, Chinese tunic suits, etc.
? Too casual clothes: such as sportswear, casual clothes, etc.
Physical comfort is the first condition for counselors to devote themselves to the interaction with visitors. Too tight clothes or uncomfortable fabrics will affect the consultant's investment in the consultation process.
What preparations do consultants need to make before visitors arrive? It is best to arrive 10 minutes in advance, adjust your state, and arrange the furnishings, tables and chairs of the room. And be mentally prepared. In order to help them adjust better, the consultant can do a cleaning exercise.
Clearance exercise is a technique in gestalt therapy, which means that the therapist temporarily puts aside his reactions unrelated to treatment.
Clear exercise:
Please close your eyes. .................................................................................................................................................. ........................... pays attention to the relaxation of the body. Can your energy flow freely? Are you worried about the past or foreseeing the future? Can you feel, experience and think about most of the above exercises? Make sure that your worries and worries have nothing to do with the upcoming treatment, and try to put them on hold. Try to explain some of your inner experiences at this time and let nature take its course. Pay attention to the feelings around you and your own feelings so that you can devote yourself wholeheartedly to this special moment.
Cleaning exercises can be carried out before each consultation. In case of multiple consultations, the following measures can be taken.
? Check the minutes of the last meeting and recall the theme of continuity;
? Recall anything that needs to be remembered, such as whether the visitor is too nervous or the type of interpersonal relationship between the visitor and the counselor;
? Keep in mind the focus or purpose of this meeting;
Sort out all the above items that need to be tested, return to the status quo, and make full preparations for receiving visitors.
When the visitor arrives, the counselor had better open the door for the visitor himself, and tell the visitor that you are his counselor to show respect and welcome to the visitor.
Then, the consultant can take the visitors to the reception desk, fill in the registration form and go through the relevant formalities.
During some intervals, such as walking from the door to the reception desk and waiting time after completing the formalities, you can greet the visitors, help them relax and start building relationships in a relaxed atmosphere, because visitors will definitely feel nervous when they meet a stranger with their own problems.
Greetings can include: How did he come, by car or by bike? Are there many people on the road? What's your occupation? What is your major? What kind of entertainment do you usually like? Wait a minute. In this way, visitors can not only feel at ease when talking with you, but also fully reflect your personal interest in them.
When meeting for the first time, if the counselor finds the visitor a little nervous, he can gently say to the visitor, "Are you a little nervous?"? Come to a strange place and talk to a stranger. " Usually when helping a visitor express his anxiety, he will relax a lot. The consultation officially began, and the consultant took the visitors into the consultation room.
First, we need to talk about some basic issues. Consultants need to introduce themselves to visitors, including name, education and training background. After the introduction, visitors are encouraged to ask questions. For example, "My name is Wang Min, and I am a consultant here. I have been in contact with psychological counseling for more than 8 years since 2005. I am now a national second-level consultant, and I am very happy to meet you today.
Secondly, invite the visitor to introduce himself and ask him how he likes to be addressed. For example, "introduce yourself, too." Say, "introduce anything, something you want me to know, such as your work, personality, family, and so on." After the visitor's introduction, the counselor can say, "OK, I know something about you through your introduction. I believe that through consultations, we will gradually deepen mutual understanding. " "What do you like me to call you?" Sometimes visitors don't know how to introduce themselves. At this point, the consultant can
Third, show visitors the informed consent form, ask them to read it, and encourage them to ask questions and explain important issues. After both parties have no objection, they shall sign an informed consent form, one for each party. For example, "This is our informed consent form. Please have a look. What questions can you ask? " "If there are no other questions, please sign the consent form. Here's a copy in your folder and keep one for yourself. " It should be noted that when talking about informed consent, the attitude should be gentle, otherwise the atmosphere will be too serious and visitors will be nervous. In addition, it should be said that the terms in the informed consent form are very important for protecting visitors.
Finally, the counselor can ask the visitor if he has had any experience in counseling and what kind of counseling the visitor envisages. For example, you can ask, "Have you consulted before?" If the visitor answers "no", the counselor can then ask, "How do you think the consultation will be conducted? How many times do you need to do it? " If the visitor answers "yes", the counselor can then ask, "What do you think of the consultation based on your past experience?" Why do you ask visitors what they think of psychological counseling? Foreign studies show that visitors' expectations of consultation have an important influence on the results of consultation. If the real consultation is consistent with the expectations of visitors, it will have a positive impact on the results; If the real consultation is inconsistent with the expectations of the visitors, it will have a negative impact on the results.
Therefore, before consulting, it is very important to understand the expectations of visitors and make adjustments to unreasonable expectations. Usually, visitors have low expectations of personal responsibility; People have high expectations for the expert role of consultants. In order to help visitors adjust their expectations, we can say, "Psychological counseling usually takes a while, and the length of time varies with the problem you want to solve. Consultation is not asking questions, I will give you answers or solutions, but we need the cooperation and joint efforts of both sides, that is to say, both of us must have input to help you solve the problem. "
Starting a therapeutic conversation at the first meeting has two main goals:
? Understand the problems of visitors and the goals they want to achieve;
? The two sides initially determined the direction of work.
[case]
Consultant: Hello, you must be Xiaojie.
Visitor: Yes.
Counselor: I'm Zhang Xiao, your counselor. Nice to meet you. Now, let me take you to some registration procedures first.
Consultant: How did you get here? By bus?
Visitor: Hmm.
Consultant: Are there many people on the road?
Visitor: Not much today.
Consultant: Is it easy to find here?
Visitor: I'll follow the road sign.
Receptionist: Hello, please fill out this form.
Visitor: OK.
Counselor: Before the consultation officially begins, we have some routine things to deal with. Now let's get to know each other first, because we are still strangers. Let me introduce myself first. My name is Zhang Xiao. I'm a consultant here. I have received five years of psychological counseling training. Over the years, I have received many visitors who are confused about their work. This is some simple information about me. What about you? Please introduce yourself.
Visitor: My name is Liu Xiaojie, and I am doing technical work in an enterprise. I am 30 years old, married and very dissatisfied with my job. ..............................................................................................................................................................
Consultant: OK, is there anything else you want to know about me?
Visitor: Well ... not yet.
Counselor: OK, I think we can get to know each other better through consultation. You can call me teacher Zhang. What do you want me to call you?
Visitor: Just call it Xiao Zhang.
Consultant: OK, Xiao Zhang. Before the consultation, we will ask each visitor to sign an informed consent form to understand the rights and obligations of the consultant and the visitor, and what protection we have for the visitor. This is our informed consent form. You can have a look first. If you have any questions or do not understand, you can ask me.
Visitor: What does "record" mean in Article 7?
Consultant: Consultants need to seek supervision, that is, to find a higher-level consultant to guide their work. If you can provide audio and video materials to the supervisor, he can help us more intuitively and help you better. Have I made myself clear?
Visitor: Oh, I see. So it's confidential, right?
Consultant: It will be kept secret. Before recording or video recording, we will ask your permission first, and all your consultation materials are confidential. Without your permission, we will not disclose any of your information to a third party. Visitor: OK.
Consultant: Do you have any other questions?
Visitor: No more.
Counselor: Then sign the consent form now and keep one for yourself. The other copy is kept in the file bag provided by the center for you.
Visitor: OK.
Counselor: I see on your registration form that you have never been consulted before. How do you think the consultation is conducted? How many times does it usually take?
Visitor: I don't know if this is right. My imaginary consultation is that I tell my problem to the consultant, and then the consultant gives me some advice and tells me what to do. At first, I thought I should consult once.
Counselor: Well, it's a way to understand counseling. In fact, psychological counseling usually takes a while, and the length of time varies depending on the problem you want to solve. Consultation is not that you ask questions and I will give you answers or solutions, but that we need the cooperation and efforts of both sides, that is to say, both of us should invest to help you solve problems.
Visitor: Oh. ...
Counselor: Then how do you understand psychological counseling now?
Visitor: Well, psychological counseling is a process that requires two people to cooperate.
Counselor: Yes, my responsibility is to help you with my professional knowledge. It is your responsibility to tell me how you feel and be willing to take action to achieve your goal.
Visitor: Oh, I see.
Consultant: OK. Now we officially enter the dialogue.
Xingjia culture
20213 September