Principles of business dialogue
1, respect each other and understand each other.
In conversation activities, only by respecting each other and understanding each other can we win each other's emotional closeness and gain their respect and trust. Therefore, before talking, negotiators should investigate the psychological state of the other party, consider and choose the methods and attitudes that the other party can easily accept; Understand the influence of the other party's speaking habits, education level, life experience and other factors on the negotiation, prepare more and be targeted. When you speak, you should realize that speaking and listening are equal to each other. When you speak, both sides should master their own time, and one side cannot be dominant.
Step 2 affirm each other in time
In the process of negotiation, when the two sides have similar or basically identical views, negotiators should quickly seize the opportunity to affirm these similarities with flattery. In conversation, the language of approval and affirmation usually produces extremely positive effects. When one side of the conversation confirms the other side's point of view in time and to the point, the whole conversation atmosphere will become active and harmonious, and the strange two sides will start to have a sense of agreement from many differences, and then narrow their psychological distance very subtly. When the other party agrees or affirms our views and opinions, we should communicate with each other by actions and words. This two-way communication facilitates the negotiators of both sides to get along well, thus laying a good foundation for reaching an agreement.
3. Good attitude and appropriate language.
Speak naturally and confidently. Attitude should be amiable, and language expression should be appropriate. Don't use too many gestures, speak at a proper distance, and generally don't involve unpleasant things.
4. Pay attention to speech speed, intonation and volume.
Speech speed, intonation and volume have great influence on the expression of meaning in conversation. During the conversation, you should state your point of view as smoothly and at a moderate speed as possible. In some cases, we can attract the attention of the other party by changing the speed of speech and strengthen the effect of expression. General questions should be explained in a normal tone, with a moderate volume, which can make the other party hear clearly and will not cause disgust.
Elements of business dialogue
In business, if you dress up to form the first impression of others on you, then clever manners and words are one of the shortcuts for you to stand out. It is never too old to learn. What factors should be paid attention to in business conversation?
Sound size: the whole audience can hear it, and the sound has strong and weak changes;
Speech speed: medium speed, about 100~ 120 words/minute;
Tone change: according to facial expression, according to content change;
Good at asking questions: able to open the deadlock and silence, good at inducing inspiration and raising topics;
Wording style: easy to understand, easy to understand, avoid vulgarity and chew over words;
Humor treatment: through the abnormal combination of language, construct humorous artistic conception, create a conversation atmosphere and mobilize the other party's emotions;
Euphemism is implicit: don't directly mention unpleasant things, convey information by innuendo, deny it by humor, turning, inducement, etc., and don't directly say "no";
Patience: patience and concentration; Do not interrupt, supplement, correct or question each other easily; Reply in time and don't get upset.
Observe others more at work, be good at discovering the strengths of others in conversation, sum up and improve your own shortcomings, and make a little progress every day. Of course, you will get better and better! !
Taboos in business conversation
In business communication, conversation is essential, and paying attention to the etiquette of conversation can often get twice the result with half the effort. Remember, there are several taboos in business conversation.
Avoid interrupting each other.
When the two sides are talking, the superior can interrupt the subordinate, and the elder can interrupt the younger generation. Equal people have no right to interrupt each other's conversation.
In case you talk to the other person at the same time, say "please" and let the other person speak first.
Avoid complementing each other.
Some people are good teachers and always want to appear to know more than each other and have a skill than each other. In fact, this problem is not in the right position, because people stand in different angles and have completely different views on the same problem.
Of course, if the two sides of the conversation are equal and familiar with each other, sometimes it doesn't matter to supplement each other's conversation appropriately, but they can never complement each other at the negotiating table.
Avoid correcting each other.
"There are different winds in ten miles, and different customs in a hundred miles." People from different countries, regions and cultural backgrounds may not come to the same conclusion when considering the same question.
A truly educated person is one who knows how to respect others. To respect others is to respect their choices. In addition to the right and wrong questions, we must answer them clearly. General questions in interpersonal communication should not be debated with each other casually, let alone judged casually, because right and wrong are relative, and it is difficult to tell who is right and who is wrong in some questions.
Avoid questioning each other.
Don't doubt what others say casually. The so-called defensive heart is indispensable. It's not impossible to question each other, but you can't write it on your face. This is very important. If you don't pay attention, you can easily get into trouble.
Questioning the other party is actually a provocation to its dignity and an irrational act. In interpersonal communication, such problems deserve high attention.
Business conversations in different situations
A truly excellent business person will always use various skills to successfully show his personal charm to others.
When you talk to someone for the first time in a business situation, you need to handle the first step more carefully:
First, start talking to strangers.
1, chat through the topic of introducer.
If there is an introducer in the middle, then when introducing, the other party is likely to take the most proud and best place of both parties as the introduction point, and ask the other party appropriately, which can often win the favor of the other party.
For example, "I heard that your law firm focuses on corporate legal services. What is the prospect of this industry for you? " Through proper listening and topic guidance, a harmonious relationship can be formed.
To break the silence, you can speak first. It's a good choice to talk to yourself, such as casually saying, "It's a nice day today." The other party will probably take the initiative to answer the phone after hearing it. We can also choose to start with actions, for example, doing something for each other. In view of the different accents in different parts of China, if we can start with accents and communicate with each other, then the topic will start, such as "Are you from Guangdong?"
Second, avoid personal privacy issues.
Don't mention the following when meeting for the first time:
1, salary problem
2. Personal life problems, such as: Are you married? How old is the child?
In business situations, personal emotional life is often regarded as extreme privacy, and once such topics are involved, the conversation will fail directly.
Third, how to face personal problems.
In business situations, we are likely to meet young people. The biggest feature of such young people is that they often ask too personal questions. If you are asked about the price of new clothes in the office, you are not obliged to provide the other party with relevant information unless you want to have in-depth contact with them. In this case, you just need to answer, "I have forgotten how much it cost." Inquiries about money are often inappropriate in business situations and should have been ignored, but out of the need to communicate again in the future, you should not say, "This has nothing to do with you." Instead, you should express your dissatisfaction more euphemistically: "If you don't mind, I don't want to talk about this topic. The problem of money always makes people less interested ... "Then, take the initiative to bring up another topic. Another too personal question is: "What do you do?" If you don't want to answer the other person, you can use "my job is very ordinary." A brush-off, easy to bring up another topic.
If you want to know each other's occupation, it is best to ask each other's work after the other person points out the relevant knowledge fields, or add special topics related to work to the conversation. Then, ask again: Do you work in this field? "
Fourth, avoid inappropriate conversations.
A good conversationalist will never chatter. If you find that a conversation you are involved in has turned into flattery, it is the best choice to supplement your comments politely and try to change the subject.
If someone you just met starts telling you some sensational stories and you are not interested in them, the best way is to find a reason to leave there. Some business people are used to using some idioms to express their erudition, or adding some English words to express their views when speaking Chinese-unless the atmosphere is strong now and people around us do so, let's seriously speak some languages that everyone can understand and get used to! If someone says something that is obviously a foreign word or a new word, as long as it doesn't affect the whole conversation, unless you are very interested, try to ignore it. When someone makes some derogatory and polluting remarks in front of you, you should find a reason to let yourself go. Or, you can say "this topic is a little too serious now" and then start another topic.
Note: If you let this slander go unchecked, people will think that you and he are the same person: otherwise, why are you sitting there listening to his negative comments? Don't think that the more you talk in business, the more popular you will be. When you find that the other person is talking about something you are not good at and you are not interested in, you'd better not talk-a really smart person never pretends not to understand, let alone talk too much. When communicating with strangers, the best way to judge whether to shut up is to think carefully about what you say and the other person's reaction, and naturally know whether your topic is popular or not.