According to your description, I suggest you refer to the following information:
1. It is recommended that you use the existing player to play the video file with the same format as the CD file to test whether there is any problem. If there is any problem, please try to change the player to play.
2. If there is no problem, it is recommended to copy the files on the CD to the local area for testing to see if they are related to the source files.
3. If there is nothing wrong with local playback but there is something wrong with playing on CD, it is probably related to CD. It is recommended to replace the CD and continue the test.
4. If there is still a similar situation when playing a CD, and most video formats have similar anomalies, it may be related to the compatibility of the CD-ROM drive. You can contact the maintenance center to continue testing for you.
You can check the nearest HP Gold Service Center through the following website:
/zh/support-drivers/e support/as CPPS . html
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network, and ask an online engineer to help you solve the problem further. More product information is available in www.hp.com.cn/800..