Hello, mine is HP CQ 6 1-223TX, which I bought in 2009. I turned it on a few days ago, and there was an unrecognizable product number in the upper left corner of the initial screen. Now I can't get on

Hello, mine is HP CQ 6 1-223TX, which I bought in 2009. I turned it on a few days ago, and there was an unrecognizable product number in the upper left corner of the initial screen. Now I can't get online. Hello! Thank you for choosing HP products.

According to your description, I suggest you refer to the following information:

1. I suggest you check whether the machine still has the problem of not recognizing the product number you mentioned. If this problem still exists, it is recommended that you contact your local HP Gold Service Center for testing as soon as possible. If not, it is likely that the machine was accidentally affected by external factors, resulting in abnormal operation of the program or hardware of the machine. This problem can generally be solved by restarting the machine. There is little possibility of problems with the hardware and software of the machine, so please feel free to use it.

Second, regarding the problem of slow operation, I suggest that you can follow the following methods to see if you can solve the problems you encounter:

1. Install the laptop hardware driver. For how to download the driver of the corresponding product from HP official website, I suggest you refer to the following official documents:

/chatAsk an online engineer to help you solve the problem further.

More product information is available in www.hp.com.cn/800..