Summary is a written material to review and analyze the study, work, life or its completion in a certain period, including achievements, existing problems, experiences and lessons. You can make clear the direction of the next work, make fewer detours, make fewer mistakes and improve work efficiency, so it is very necessary to write a summary. However, I found that I didn't know what to write. The following is a summary essay on the operation of the company that I compiled for you. Welcome everyone to refer to it, I hope it will help you.
Summary of the company's operation: I took production leave in the first half of 20xx and resumed work in July. Over the past six months, under the correct leadership of the company, I have worked hard, diligently and dutifully in accordance with the company's work spirit and work deployment, and made contributions to the company's development. Personal work in 20xx years is summarized as follows:
First, study hard and improve your own quality.
20xx is a year of great changes in the company's development. The company's operation management mode, operation system, various systems and work processes have been gradually improved, and employees have changed their concepts and enhanced their enthusiasm for learning. In order to integrate into the company team faster and better, and pave the way for future work, I stepped up my time to study, studied hard, and became familiar with the company's various rules and regulations and workflow; Understand the corporate culture construction of the company, so as to improve their own quality. In practical work, I focus on work objectives and tasks, take the company's various rules and regulations as the criterion, strictly demand myself, and strive to complete various tasks faster and better.
Second, strive to complete the project tasks.
According to the progress of the sales time node of Jinye City Beauty Neighborhood Project, I participated in three symposiums of project demonstration area, sales center and model house and formed meeting minutes. Participate in the design communication meeting and scheme design review meeting of the design department, cooperate with the sales agent to form suggestions on the packaging scheme of the scenic passage in the project demonstration area, the packaging scheme of the project demonstration area, the hardcover room, the layout scheme of the pilot system in the demonstration area, and the making of the size base of the project model, and report these suggestions to the headquarters. I improved the first draft of sales questions, sales forms and bill of materials at the sales site. Participate in the management of sales agents, prepare weekly sales meetings and form 2 1 meeting minutes; Prepare monthly marketing report before the meeting and form 5 minutes of the meeting; Check the work plan and completion of sales agents one by one, and give feedback in time if there are any problems to avoid the disconnection of marketing work.
I attended the tea garden project market consultant procurement review meeting and was responsible for the bid opening of the review meeting; Participate in the symposium on product positioning scheme of tea garden project and form the minutes of the symposium; Cooperate with the headquarters to inspect the Cuntan project plot of the Municipal Bureau, and collect the plot pictures, market data and project information of the project feasibility study report. At the same time, I actively assisted the company to do a good job in system construction, adjusted and revised the sales site management system, sales penalty management regulations, publicity and promotional items management system and other related systems, and made the company's various management systems more sound and perfect according to the company's submission and system approval process.
Third, strengthen management and do a good job in the daily work of departments.
In the daily work of the department, attend the weekly departmental work meeting and complete it for 24 minutes. Complete the monthly work summary plan and quarterly work summary report in 9 copies. Draw up the monthly application plan for departmental office supplies and submit it to the General Department, and keep a daily diary. Strengthen management in the work, ensure that any work is planned and targeted, check the problems involved in the department one by one according to the requirements of comprehensive audit work, complete self-inspection and rectification instructions, write a summary of comprehensive audit work and report it to the company.
Fourth, study hard and actively write various manuscripts.
In order to understand the new real estate policies of the country and this city, grasp the present situation of this city's real estate, and analyze the future development trend, I insist on regularly studying the high-end real estate and hardcover real estate in this city, and writing the investigation report in time; After visiting the 20xx autumn real estate fair, write a brief report on the real estate fair; For your reference. I actively participated in the company's outward bound training and more than ten trainings on gardening, landscape, computer operation, practical writing, door and window selection, work system, submission process, etc., to improve my work skills. He also gave a lecture on the on-site packaging of project sales at the company training meeting, and contributed two articles for the company's publicity column, namely "20xx Real Estate Autumn Fair Briefing" and "Tea Garden Project Market Consultant Procurement Review Meeting Briefing".
Problems with verbs (abbreviation of verb)
In the second half of 20xx, I worked hard. Although I have completed all the work according to the work plan and made some achievements, there are still some shortcomings, mainly the continuity of the work plan is not implemented enough, and the professional level of real estate marketing needs to be improved. These shortcomings need to be improved and perfected in the future work.
Intransitive verb 20xx work plan
In the year of 20xx, I will have a clear understanding of my work orientation and goals, clear working ideas and concepts, stimulate my work spirit, invigorate my work enthusiasm, and promote faster and more efficient work. It is necessary to strengthen the training and study of marketing professional knowledge, marketing management and customer management, learn the working modes and standards of industry benchmark enterprises, establish various working templates and databases and apply them to practical work, effectively improve the level of real estate sales planning, manage sales organizations well, improve the efficiency and quality of daily work of departments, and strive to achieve better results than in 20xx years.
20xx years have passed. Facing the new 20xx year, under the correct leadership of the company, with the support and cooperation of my colleagues, I will work harder, complete the tasks assigned by the company with good quality and quantity, and strive to make my due efforts and contributions to the rapid development of the company.
Summary of the company's operation: Fan Wen 2, xx, has worked in the company's operation department for more than three months since xx, XX. Now I will summarize and report my work as a business assistant in the property management department to the leaders as follows:
First, perform job responsibilities
The property management department is a newly established department, and relevant business and business norms are also being drawn up. At this stage, I mainly assist the department to do the preliminary basic management work, mainly including:
1. Collect relevant business data.
2. Establish a contract management information system and input contract data.
3. Assist the department to carry out parking space marketing work and draw up parking space marketing work plan. Among them, the contract management information system has been completely established and put into use. After a period of trial, it has shown a good effect of standardized and convenient contract management, so that expired contracts can be handled in time. The first and third items are also being carried out in an orderly manner.
Second, the learning situation
In order to make up for your lack of social work experience just out of school, and to quickly integrate into Henderson's characteristic enterprise management culture, on the one hand, I observed my colleagues' words and deeds, and humbly asked my colleagues for advice when I met something I didn't understand, on the other hand, I participated in the training and study of assistant property managers organized by Shenzhen Vocational Skills Training Center. After more than one month's business study, I obtained the training certificate of assistant property manager, which can be well applied to my business work.
Three. Business assumptions and recommendations
Because property management is a relatively new topic in the industry, there is no mature business model for reference in the industry at this stage. I think xx Company should combine its own actual situation and start from the following aspects to build Henderson's characteristic business platform:
1, develop housing agency business.
Housing intermediary business has broad market prospects. Xx company has its unique advantages in customer resources, information resources and property resources, but at the same time it faces the pressure of fierce market competition, tight human resources and limited cost investment. Based on a comprehensive analysis of the advantages and disadvantages of the company, I personally think there are two ways to carry out this business:
1) Management buildings with prosperous second-hand market and frequent lease replacement can be operated by listing, such as Baoan Square, Lotus Village and Haitian Garden. Among them, Bao 'an Plaza can build a business display platform in the business center (which can be used in conjunction with Zheng Song Ticket Center), and transfer some functions of the service center of the management office to the business center, which not only saves manpower, but also facilitates the collection of front-line business information, and can also supervise and guide relevant personnel to carry out business. Lotus Village and Haitian Garden can be piloted by listing in the management office and appointing personnel to work part-time, and relevant guidance cards and business introduction cards can be set up in the park.
2) If it is difficult for the management office to build a business platform, the property management department can establish a unified business platform, and the property management contacts of each management office can provide relevant business information to the business platform of the business department, and the property management department can cooperate with professional intermediary companies to promote business through the built business platform. For example, professional companies provide customer resources and business departments provide business information for simple business cooperation, which can avoid excessive cost investment of Henderson. Henderson's business income is also extremely limited, but it can increase the business income of the management office. For example, the vacant properties in Baoan Square are all revitalized, which can increase the income of management fees and central air conditioning fees.
2. Develop commercial property planning and operation business.
The rise of commercial real estate is the inevitable product of urban economic prosperity, such as commercial pedestrian streets, shopping malls, shopping centers, commercial squares, large clubs and so on. The main feature of this kind of commercial property management is that it not only attaches importance to the early planning and investment attraction of commercial projects, but also attaches great importance to the sustainable development and operation management of commercial value in the later period. The traditional property management mode is bound by daily management such as cleaning, greening, maintenance and public security, which is far from meeting the requirements of the pre-planning and post-operation management of such commercial properties. Even the property companies that have developed in China for more than 20 years, few property companies can win this kind of business. At present, the bottlenecks of property management companies to carry out this business are: lack of high-level operating talents, high cost of introducing high-end talents, relatively closed commercial property market and insufficient experience accumulation. But on the other hand, the market gap also means market opportunities. If the property management company provides project planning services for developers in the early stage of commercial property development, it can not only show its own strength, but also participate in the operation and management of the project in the later stage to win market opportunities.
3, the establishment of property materials (tools, parts and equipment) distribution center.
Property materials (tools, parts, equipment) are as small as a screw and as large as a machine. Can be divided into the following categories: fire facilities/supplies, cleaning supplies,/parking safety equipment, signs, work clothes/shoes and hats/gloves/masks, office supplies/culture and education, walkie-talkies/electrical appliances, decorative materials, doorbells, visual doorbells/burglar alarms, etc. Whether it is a newly established property management company or a property management company that consumes a lot of property supplies every day, it is self-evident that it takes a lot of manpower, material resources and precious time to prepare all these supplies at least in several professional markets. Therefore, if there is such a distribution center, it can distribute the above-mentioned supplies centrally according to the requirements of customers, and provide them with a series of services such as property supplies distribution, installation and use guidance, which will be very popular. Property companies with professional backgrounds have the following advantages in establishing property supplies distribution centers:
1) Brand and professional advantages of property management companies.
2) Understand the needs of customers.
3) Have certain customer resources, such as the business contacts established by the marketing department with developers and peers.
4) Besides supplies, it can also provide technical guidance, consultation and other supporting services.
Fourth, personal outlook.
Through more than three months' work practice, I have mastered certain business skills and can make good use of them in my work. In order to do my job more attentively and practically, I hope the company leaders can give me a chance to become a regular employee, and I can hold up a sky!
Company operation summary: during the Mid-Autumn Festival and National Day in 2065438+08, Bus Company No.1 * * completed1.9000 trips,1.89000 kilometers and 5 1 1 10000 passengers.
According to the relevant work requirements of the higher authorities and the actual situation of public transportation, a company made careful arrangements for the work during the National Day, worked out the safety work plan for the operation and service of a branch company during the two festivals in 20 18, and issued the Notice on Doing a Good Job in the Public Transport Operation and Service during the Mid-Autumn Festival and the Eleventh Golden Week in 20 18. Organize a comprehensive inspection of the operation safety of operation, service, safety, technical training and management personnel, intensify the investigation and rectification of hidden dangers, effectively strengthen safety precautions, effectively prevent and contain the occurrence of production safety accidents, and ensure the smooth progress of all work during the holiday season.
First, the operation, service, safety and technical training before the Double Festival.
1. Use the morning shift meeting to train drivers in driving order, safe and punctual driving, courtesy to pedestrians on zebra crossings, polite service, etc. Do a good job in the "523" regulations for entering the bus station, maintain the order of boarding and unloading passengers at the main station, and prohibit carrying inflammable and explosive articles.
2. Strengthen the education of personnel in production auxiliary positions, especially the education of the attendant, car brush worker, repairman, refueling/refueling worker, and require strict implementation of production operation procedures to prevent illegal accidents.
Second, the operation service work plan
Before the Double Festival, the capacity of the railway line passing through the railway station will be increased in advance, and at the same time, the interval between trains will be adjusted to speed up the vehicle turnover, improve the operation efficiency and ensure the travel needs of citizens.
During the two festivals, do a good job in connecting the capacity of major transportation hubs and major passenger flow nodes to ensure the travel needs of passengers; At the same time, focus on the passenger flow dynamics in scenic spots around the city, major supermarkets and other regions, and increase transportation input in a timely manner to ensure the travel needs of urban residents for sightseeing and shopping; During the peak period of returning to school on the 6th and 7th, the capacity of the line should be increased in time, and various flexible dispatching forms should be adopted to ensure the evacuation during the peak period of returning to school and ensure the travel demand of passengers.
All drivers insist on "smile service" and "one-time cleaning", which provides a warm and comfortable bus travel environment for passengers.
Third, a comprehensive inspection of operational safety
Before and during the festival, the team members will lead the managers to assess the driver's access standards, operation order, car service, coin-operated supervision, finance and so on; Check the technical condition of vehicles, vehicle chassis, safety facilities, engine hygiene and site safety to ensure that all facilities are complete and effective, providing a strong guarantee for passengers to travel safely during the festival!
Summary of the Company's Operation Work Model Wen 4 Since its establishment in June, xxxx, the Operation Management Department has worked actively under the decision-making and leadership of the company's leaders, vigorously promoted the establishment and implementation of the company's various management systems, and constantly improved the company's various operation processes and systems. At the same time, it has increased business guidance for various projects and actively helped the projects to coordinate and deal with various long-term unresolved problems. Reviewing the operation and management work in the past 20xx years, the summary is as follows:
First, the preparation of the manual.
Since the establishment of the Operation Management Department, the first thing to do is to establish a work manual for each position, clarify the work standards and processes of each position, and standardize and rationalize the work processes and responsibilities of each department. After two months' efforts in June and July, the work manuals for each post were issued one after another: customer service manual, cleaning management manual, greening management manual, public order maintenance manual, fire management manual, engineering maintenance manual, handover manual, decoration management manual and quality management manual. The establishment of each workbook provides a basis for the standardized operation of each department and also provides strong support for the evaluation of the project.
With the implementation of various systems, in order to make the company's assessment mechanism more perfect, the operation management department successively formulated the' performance assessment management measures' suitable for Kangju property in June+10, 5438. In 20xx, the property management company will fully implement performance appraisal, constantly improve the project operation and management capabilities, and ensure the normal and effective development and implementation of the company's work.
Second, strengthen implementation.
In the process of implementing various systems in the early stage of the company, the company and some project personnel have great resistance to the various systems issued. In order to ensure the effective implementation and execution of the company's various systems, the operation management department integrates the company's resources, goes deep into the project, and holds special meetings of various departments to unify thoughts and raise awareness.
Third, training management.
After the company's work manual is issued, in order to make the staff of each property service center familiar with its contents and understand the work processes and standards of each post, the operation management department will set August as the key training month every year, and train the staff of each service center in service etiquette, job responsibilities, operating procedures and operating standards from 6: 00 to 7: 30 every afternoon. Training positions include all positions in the service center: service center manager, customer service, toll collector, maintenance worker, cleaner, etc.
Subsequently, at the beginning of September, the Operation Management Department combined with the training content of the work manual to give an examination to all the staff in the form of examination paper, written examination of customer service and maintenance positions, and oral examination of cleaning staff and public security administrators. After examination, the qualified rate reached 83%, which laid a good foundation for improving the project management level.
Fourth, quality management.
While doing a good job in project training management, the operation management department did not relax the quality management of the project, but checked the basic services of each project while training. Through inspection, various problems in project management are found, and the inspection results run through the whole training process. Check the service quality of each project two or three times a month, and soon master the outstanding problems of each project. In order to improve the current situation of project management as soon as possible, the operation management department goes deep into each project, guides each project manager and tries every means to improve the service level of the project. While carrying out the service quality inspection of the project twice a month, the operation management department vigorously promotes the company's "three-level night inspection system" and insists on conducting a night inspection of each project once a month. Since June, the Operation Management Department * * * has found 209 unqualified items, and 8 cases were found sleeping at work during the night inspection, which was punished in strict accordance with the company's quality management regulations.
At present, the service centers of the company have fully realized the importance of quality inspection, and operated according to the standards and processes of the work manual, so as to continuously improve the management level of their respective projects. After several months of operation, the company's various systems are being gradually implemented, and the management status of various projects has also been greatly improved on the original basis. The operation management department will continue to fully implement the company's systems and norms, and strengthen supervision and assessment during the service implementation, with full tracking and comprehensive control.
Verb (abbreviation of verb) complaint handling
In 20xx, the operation management department received a complaint from the service center 17 when handling the complaint from the project owner. According to the relevant national laws and regulations, combined with the actual situation of Changyuan County, from the perspective of project management, in order to safeguard the interests of the company and consider the psychological needs of the owners, the operation management department receives and solves them one by one, without evading or shirking. The operation management department carefully and patiently explained to the owner that after working with the owner again and again, some long-standing problems in the project were finally solved. For example, the owners of tsinghua campus and Longshouyuan refused to pay the property fee because of the late delivery. After explaining to the multi-family owners, the owners finally paid the property fee in full; There is also the owner's water meter of tsinghua campus Building No.9 1 unit, which generated a water fee of 3,000 yuan, and simply pushed the responsibility to the property management company. After the interview with the owner, the operation management department instructed the project manager to inquire about the archives of the property and the monthly meter reading in the water supply company, which proved that the water meter was completely normal before the renovation, and finally solved the problem of the owner. So as to help the service center solve some problems and safeguard the interests of the company.
Sixth, marketing cooperation.
In 20xx, the property management company cooperated with Changyuan and Fengqiu in opening and marketing activities for 6 times. The operation management department overcame the difficulties, integrated the staff of Longshouyuan and 20xx service center, rationally adjusted the job responsibilities, and ensured the marketing demand. Especially during the "Transformers Exhibition" held in 1 1 month this year and the "Rare Stone Root Carving Bonsai Flower Exhibition" held in1month, the operation management department and various service centers tried their best to meet the needs of marketing activities and ensure the smooth development of marketing activities. In addition, at the opening ceremony of Fengqiu on June 29th and the product promotion meeting on September 7th, the property management company showed the image of Kangju Property to Fengqiu owners and customers with a good mental outlook, which was well received by Huaxing Liye and Fengqiu from all walks of life.
Seven, work reflection
In 20xx, the Operation Management Department has made great contributions to the development of Kangju, and has also made some achievements. However, there is still a big gap and many shortcomings between the operation management department and the company's requirements. The analysis is as follows:
1. The staff training in the service center is not in place, resulting in unclear job responsibilities and unclear operation procedures.
2. The supervision and inspection of service center employees' workflow is not in place, and employees are lazy.
3. Lack of on-site guidance for employees leads to improper working methods, detours and failure to achieve the target effect.
The improvement measures are as follows:
1. Strengthen the training of service center staff, further clarify the responsibilities of each post, clarify the operation process, and improve the business ability.
2. Strengthen the inspection of service centers.
3, increase the guidance of the service center, put an end to employees detours in the work, improve work efficiency.
20xx years have passed, and the Operation Management Department, while comprehensively summarizing, is also looking for better working methods and breakthroughs, constantly improving itself, and working confidently towards the goal of 20xx. In 20xx, the Operation Management Department closely focused on the development strategy of property companies, comprehensively and deeply implemented the transformation and upgrading of property services, constantly established and consolidated the brand of Kangju property, and strengthened the brand of Fu Mei real estate.
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