Personal summary of guiding nurse Fan Time flies, and the end of 20xx is coming again. Over the past year, under the correct leadership of hospital leaders, head nurses and department directors, I have seriously studied theoretical medicine, adhered to the concept of "patient-centered" clinical service, based on my post, been good at summing up experiences and lessons in my work, and done a good job in medical care. Completed the task of 20xx years well. Details are summarized as follows:
First, ideological and moral aspects.
Strengthen ideological study and improve theoretical and professional quality. Always insist on learning political theory and professional knowledge as an important way to improve political belief, ideological quality and work ability. Use TV, computers, newspapers, magazines and other media to pay attention to the situation at home and abroad and learn basic knowledge and related political and ideological documents and books. In the process of learning, we should pay attention to the method of integrating theory with practice, and constantly improve our cognitive ability and ideological and political quality. We have always believed that people should stick to their own beliefs and morals and keep their inner purity in this materialistic society. It's easy for people to talk, but it's difficult to walk. We must endure loneliness and do something.
Second, professional knowledge
With the rapid development of information and the constant updating of knowledge, I can only keep up with the progress of the times by continuous learning. This year, I overcame the busy shift work and took care of my family. In my spare time, I completed the intermediate title examination of nursing and passed the computer title examination. I'm studying undergraduate.
Third, the ability to work
Love your job, you are not tired if you are not tired. Work like an ant, live like a butterfly, and set high standards for your work. The inpatients in our hospital are all elderly people who have been bedridden for a long time and can't take care of themselves. I have a strong sense of responsibility and love in my daily work. People are full of joy at the birth of new life. After a lifetime of hard work, they returned to infancy in their twilight years. Today may be your own tomorrow. Be kind to the elderly, treat them as relatives, give them more greetings, smile more, and accompany them through the last journey with love.
At the same time, assist the head nurse in ward management and medical document arrangement, and do a good job in medical document writing. The writing of medical documents needs to be serious and responsible, with a correct attitude and clear thinking. I seriously study the writing standard of department documents, and carefully write ordinary care records, critical care records and rescue records. Abide by the rules and regulations and keep in mind the three basics (basic theory, basic knowledge and basic skills) and three strictness (serious attitude, strict requirements and strict methods).
Fourth, unity and cooperation.
Be strict with yourself, be lenient with others, don't complain, don't blame, when there are contradictions, first think about your mistakes, if there are, then correct them, if not, encourage them, read good books in their spare time, do good deeds, and work in a division of labor to make efforts to adjust the doctor-patient relationship and build a harmonious society.
Nursing is a noble and sacred cause. As a nurse, I am always aware of the great responsibility on my shoulders. In the future work, I will redouble my efforts to make my due contribution to the nursing cause of mankind! The dawn of 20xx is coming, like the rising sun. I want to face the sunshine and go forward bravely!
Personal summary of guiding and protecting work Fan Wen worked as a front desk guide in xx. Guidance at the front desk is a challenging job, because there are all kinds of patients and all kinds of questions, and sometimes it is ridiculous. I can answer them seriously and patiently. The patient's satisfied smile is the biggest motivation for our work.
Our work includes consulting, accompanying doctors, sending doctors, communicating and coordinating, checking patients with mobility difficulties and inpatients, providing wheelchairs and flat cars free of charge, distributing various newspapers, health education publicity materials and department profiles; These things are unremarkable, but done well, they can provide great convenience for patients, make them feel happy and gratified, and then increase their goodwill and trust in the hospital. If it is not done well, it will affect patients' evaluation of the hospital, and then destroy the overall service image collected by the hospital medical education network.
After working for a long time, some people will despise our work, thinking that it has neither technical content nor economic benefits, and it is trivial and hard. Without a strong sense of professionalism and responsibility, the passion of our employees can easily be exhausted in ordinary trivial matters day after day, and passion is the most valuable service quality. Losing passion in service is like losing one's soul.
First of all, establish new concepts and improve employees' sense of professional responsibility.
1, serving patients well means knowing the hospital environment and related matters. Our staff is the patient's "green card". When the patient comes to see a doctor, we are the reception staff. Patients come to consult, we are consultants; The patient is inconvenient to move, and we are accompanying doctors; Patients are not satisfied with the services of other departments. We are coordinators, and our ultimate goal is to do everything possible to meet the needs of patients. Open patients' hearts with sincere dedication and sincere service and win their trust.
2. To serve patients well, it is necessary to be a hospital "walking dictionary" that patients can't get into the exam. As the first stop of hospital service, we have to contact people of different ages and personalities every day. How to make these people with different needs come here satisfactorily is the biggest test of our employees' knowledge, wisdom and communication skills. We should not only be familiar with the environmental characteristics, technology and equipment of the hospital, but also be familiar with the specialty, diagnosis and treatment scope, characteristics and expert characteristics of the department. Meet the needs of patients, and win the trust and recognition of patients through their proper speech and extensive knowledge. It builds a bridge between patients and hospitals.
Second, through various trainings, the overall quality of employees has been improved.
The key to improving service quality lies in the improvement of service personnel's quality, but it can't be achieved overnight. We should master certain theoretical knowledge and professional skills, and improve the quality of consultants by formulating relevant responsibilities, systems, codes of conduct, professional training and etiquette training, so that our staff can have a high degree of professionalism. Our work, like that of other nurses, should not be underestimated, and it is a window to reflect the quality service of the hospital. Only by understanding from this height can we actively and enthusiastically help patients who come to see a doctor.
Third, scientifically manage the outpatient area and create an orderly medical environment.
Outpatients are eager to seek medical treatment, which often leads to unnecessary crowding and quarrels. If it is not handled properly, it will lead to confusion. We nurses should be compassionate, treat patients as their friends and relatives, understand and understand the pain and troubles caused by diseases, grasp the patients' mentality and various needs in time, and patiently answer their questions. At the same time, we should keep a cool head, calm patients' impatience, do a good job of persuasion, seek medical treatment in an orderly manner, and maintain the order of outpatient service. In addition, the guiding nurse is responsible for keeping the outpatient environment clean. For example, when she sees patients and their families smoking or littering everywhere, she can boldly and politely correct them, so that every patient can consciously abide by the relevant rules and regulations of the hospital and create a quiet, orderly and clean medical environment.
In a word, "guiding diagnosis" seems to be a relatively easy job, but it is not easy to be an excellent guide. You should not only pay attention to the correct appearance, but also keep a positive mood at all times and know some communication skills and simple medical knowledge. More importantly, you should have a high degree of sympathy, think about the patient's thoughts, be anxious about the patient's urgency, understand the patient, and devote yourself wholeheartedly to your work.
Through the morning meeting time every day, all the consultation personnel are trained, with good praise and wrong criticism, and continuous improvement is made in view of the shortcomings in the work, so that the consultation work can be improved, the practical difficulties can be truly solved for patients, and the social and economic benefits of the hospital can be positively promoted.
Personal summary and guidance of nurse Fan Wensan's work is very anxious. In a blink of an eye, 20xx years passed. Looking back on the past year, I can't help but feel deeply. Over the past year, under the care and direct leadership of hospital leaders and head nurses, and with the care and help of colleagues, we have worked hard to learn business knowledge, improve theoretical knowledge and master various clinical operation skills in line with the service tenet of "all patient-centered, all patient-centered". The nursing work assigned by hospital leaders at all levels has been well completed, and with the care, support and help of comrades, new progress has been made in thought, study and work, which is summarized as follows:
First, be strict with yourself.
Over the past year, I have adhered to the correct world outlook, outlook on life and values, guided my study, work and life practice with the correct world outlook, outlook on life and values, and have full confidence in socialism. Proactive, diligent, fearless, conscientious, and make contributions in ordinary jobs.
Second, strengthen theoretical and professional study, and constantly improve their overall quality.
Strengthen self-professional ethics education. The professional ethics and ideological and moral level of nurses directly affect the quality and image of nurses. Therefore, after several times of anti-corruption education and skills training a year, I understand that we should adhere to the principle of "honesty and self-discipline, strict law enforcement and enthusiastic service", strengthen "four self-esteem", "self-respect, self-reflection, self-alarm and self-motivation" and give play to the initiative spirit of nurses.
I also pay great attention to the professional image of nurses, pay attention to civilized and polite service in my daily work, adhere to civilized language, be dignified in appearance, dress neatly, wear no shoulder, do not wear heavy makeup, do not wear high heels or ring shoes, be polite, have a kind attitude and have a standardized language.
Under the active and serious guidance of the head nurse, I have made great progress and improvement in many aspects, insisting on nursing rounds for critically ill patients and training nurses in three basics. Every time the technical operation examination organized by the nursing department has achieved excellent results. In one year's work, we can always adhere to the service concept of "patient-centered, quality-centered" and improve our own quality and emergency response ability.
Third, work hard and finish the task on time.
When I combine the theoretical knowledge I have learned before with my clinical work, on the one hand, I should be strict with myself in my usual work and consult more teachers, on the other hand, I should study hard in my spare time and understand the essentials. I remember when I first arrived in pediatrics, I was not used to it, but I was not afraid of what I had never done. In order to do a good job and obey the arrangement of the leader, I am not afraid of trouble. I asked the teacher, learned from my colleagues and explored my own methods. In a short time, I became familiar with the work of pediatrics, understood the responsibilities of each class, clarified the procedures and direction of work, improved my working ability, and formed a clear working idea in specific work, which enabled the work to be carried out smoothly.
With the goal of "doing better", we have cultivated innovative consciousness and successfully completed the following duties: assisting the head nurse in ward management and sorting out medical documents. Seriously receive every patient, treat every patient as his friends and relatives, and always put yourself in others' shoes. Do a good job in writing medical documents. The writing of medical documents needs to be serious and responsible, with a correct attitude and clear thinking. I seriously study the writing standard of department documents, and carefully write ordinary care records, critical care records and rescue records.
Love your job, be able to treat every job correctly and seriously, devote yourself to your work, serve everyone enthusiastically, abide by labor discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to your post, need to work overtime on time, and ensure that the work can be completed on time. Make a personal work plan before the start of work, give priority to finish all the work in time, achieve the expected effect, complete the work with good quality and quantity, and have high work efficiency. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, I have made great progress in my work, created a new situation in my work and made due contributions to people's health.
Of course, I still have some shortcomings to improve. For example, in study, sometimes I feel impetuous, I feel that I have too much to learn, and I am impetuous, especially when I encounter setbacks, and I can't handle it calmly. At work, sometimes the standard is low. Although I can basically perform my duties and obligations, my initiative needs to be further improved, which is what I need to improve and improve in the future.
In the past year, I thank the hospital leaders and head nurses for their education, guidance, criticism and help, and my colleagues for their concern and support. Looking back on the past, there have been many advances and improvements, but there are also some shortcomings. Looking forward to the future, we should carry forward our own advantages and overcome our own shortcomings. Contribute to the bright future of the hospital!