Legal analysis: 123 19 urban management hotline was officially incorporated into the "12345" mayor's public telephone operation management from August/3/5. In the future, citizens can call two hotlines, 12345 or 123 19, to complain and report problems related to urban management, such as illegal construction, encroachment on green space, noise from merchants, and illegal occupation of roads by vendors. 123 19 hotline service covers many industries of relevant functional departments such as landscaping, city appearance and environmental sanitation, urban management and supervision, and can accept complaints, consultation, suggestions and repair service. According to the requirements of Harbin municipal government hotline resource integration standard work plan
Legal basis: Article 54 of the Administrative Punishment Law of the People's Republic of China. In addition to the administrative punishment that can be imposed on the spot as stipulated in Article 51 of this Law, if an administrative organ discovers that a citizen, a legal person or any other organization has committed an act that should be given administrative punishment according to law, it must conduct a comprehensive, objective and impartial investigation and collect relevant evidence. When necessary, inspection can be conducted in accordance with the provisions of laws and regulations.