"12348" is a special telephone for legal consultation of municipal, district and county judicial bureaus and legal aid centers for the public. Accept legal advice from the masses, cooperate with the mediation of civil disputes, timely reflect the information of people's legal needs, guide and accept legal aid applications, and safeguard the legitimate rights and interests of poor and vulnerable parties, judicial justice and social stability.
Second, the significance and role
"12348" legal service telephone work responsibilities, mainly to answer legal advice and popularize legal knowledge; Implement internal linkage and do a good job in door-to-door service; Communicate external information and do a good job of case diversion; Strengthen regional cooperation and do a good job of coordination and linkage among functional departments; Do a quick response to prevent disputes from intensifying; Abide by relevant regulations and provide legal aid; Master social conditions and public opinion and be a good party and government worker; Accept social supervision and improve the service quality of legal service institutions. The legal service telephone number "16000 148" was renamed as "12348", and the national unified service number "12348" was introduced and incorporated into the legal aid center. The "12348" legal consultation hotline has been expanded while maintaining its original functions.
Balanced allocation of basic public legal service resources in urban and rural areas. Lower the threshold of legal aid, expand the scope of legal aid, strengthen infrastructure construction such as public legal service entity platform, hotline platform and network platform, and improve service conditions. Strengthen the construction of grassroots legal positions and people's mediation organizations, and improve the service network. Give full play to the functions of judicial offices to coordinate and solve contradictions and disputes, promote the rule of law, provide grassroots legal services and legal advice, give full play to the role of lawyers and grassroots legal service workers, improve the village (neighborhood) legal adviser system, and accelerate the full coverage of village (neighborhood) legal advisers. Vigorously develop county-level notarization legal services, organize notaries to take various forms such as roving accreditation, online accreditation, and squatting accreditation, and go deep into the grassroots to carry out notarization consultation and business handling.
Strengthen the construction of public legal services in underdeveloped areas. Make overall use of the central financial transfer payment funds and other financial channels, strengthen the guarantee of public legal service funds, and give preferential treatment to underdeveloped areas, especially the old revolutionary base areas, ethnic minority areas, border areas and poverty-stricken areas. Focusing on the construction of public legal service platform, the training of legal service talents and the construction of village (residential) legal consultants, we will focus on implementing a number of legal service poverty alleviation projects, and incorporate services that are within the scope of government duties and suitable for market-oriented services into the scope of government procurement services, and guide social forces to participate in the provision. Establish and improve the system and mechanism of cross-regional flow of legal service resources according to law, support the construction of law firms in underdeveloped areas, and encourage law firms and other legal service institutions to set up branches in underdeveloped areas. Encourage legal service institutions in developed areas to support the development of legal service institutions in underdeveloped areas through counterpart aid construction, attachment training and exchange training. Strengthen the policy support for the introduction of legal service professionals and volunteers in underdeveloped areas, continue to promote the "1+ 1" legal service volunteer activities, and support the use of the Internet and other means to carry out remote legal services.
Guarantee the basic rights and interests of public legal services for special groups. Special groups such as low-income groups, disabled people, migrant workers, the elderly, teenagers, single-parent mothers with difficulties, military families and retired soldiers are the key targets of public legal services. Further relax the standard of financial difficulties, so that the people covered by legal aid will gradually expand to low-income groups. Promote the construction of barrier-free environment in public legal service places. Guide lawyers, notaries, judicial appraisers and grassroots legal service workers to consciously fulfill their social responsibilities and actively participate in public welfare legal services. Actively carry out publicity and education activities on the rule of law for young people, and build a multi-functional youth rule of law education base. Promote the improvement of the national judicial assistance system, and clarify the conditions, standards and scope for the parties to obtain judicial assistance in specific cases. Gradually improve the system of reducing and exempting relevant fees by notary agencies and judicial authentication institutions according to law, and strengthen the connection between legal aid work and notarization and judicial authentication work.
legal ground
Opinions on speeding up the construction of public legal service system
(2) Basic principles. Adhere to the party's leadership and run it through the whole process and all aspects of the construction of public legal service system; Adhere to the people's dominant position, so that the achievements of the construction of public legal service system will benefit all the people more fairly; Adhere to government leadership and social participation, implement the main responsibility of the government to promote the construction of public legal service system, and stimulate the enthusiasm of various social subjects to participate in public legal services; Adhere to reform and innovation, overall planning and coordination, innovate the content, form and supply mode of public legal services, integrate and optimize all kinds of legal service resources, and promote resource sharing.