Job description of the front desk clerk (1)
1, always stick to the front desk post, abide by the company's rules and regulations, do your job well, and do not leave your job at will.
2. The front desk clerk is responsible for answering the front desk service hotline and transferring calls, doing a good job of telephone consultation, carefully recording important matters and conveying them to relevant personnel, and shall not be omitted or delayed.
3. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners.
4. Responsible for the processing, printing, copying and sending and receiving of company documents.
5. Responsible for signing and distributing all kinds of letters, parcels, newspapers and magazines.
6. Fill in the registration form for customer complaint telephone in time, convey it to the customer service team at the first time, and summarize the customer complaint records to the deputy general manager on a regular basis.
7. Be responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, and keep them clean and tidy.
8. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department.
9. Seriously implement the regulations on the management of target cards and complete the work and tasks assigned by this department.
10, manage all kinds of office equipment, use it rationally, improve the efficiency of equipment use, and advocate frugality.
The work content of the front desk clerk (2)
1. Transfer to the switchboard.
2. Send and receive faxes and hand them over to various departments.
3. Manage the search and purchase of office supplies and office supplies, register and distribute office supplies applied by company personnel. Conduct inventory count with administration and finance every month and report the summary to the department manager.
5. Standardize the warehousing and warehousing of the company's fixed assets, standardize the use and management of warehousing and warehousing documents, and establish an electronic version to be sent to the leadership mailbox in charge of administration every day.
6. Assist employees to handle the relevant formalities of resignation and entry.
7. Send and receive express delivery, and make my signature registration confirmation.
8. Collect the contents of personal daily newspapers from the whole company every day, sort them out and report to the leaders in time.
9. Apply for reimbursement of water fee, courier fee, office supplies fee and other related expenses in time.
10. Update and manage the employee address book at any time and send it to the internal LAN and branches.
1 1. Timely release various notices from leaders, including oral notices.
12. Do a good job of interview reception for the recruiter.
13. Send and receive letters and books, and make relevant registration.
14. Ticket inquiry
15. Ordering and management of drinking water for company employees
16. Check the office area regularly for potential safety hazards.
17. Meeting room use management and customer reception introduction support work
18. Clean the meeting room after the meeting
18. Assist all departments to organize company activities and other matters.
19. Assist all departments to print relevant information.
20. Assist department leaders to complete daily office affairs and related work of other departments.