1.ICCID input error. The system could not find the corresponding order information because the ICCID was entered incorrectly.
2. The order has not been processed. It may be that the other party's order has not been processed at the time of inquiry.
The order has been cancelled. If the other party cancels the order, there will also be a phenomenon that the order information does not exist.
4. Other issues. It may also be caused by the system failure of the telecom company or the incorrect inquiry method.
It is suggested that you contact customer service or business hall to inquire, or you can confirm the order information by checking the email, or try to re-enter ICCID. If none of the above methods can solve the problem, it is recommended to consult a professional or complain.