What are the job responsibilities of automobile after-sales service? 1 1. Responsible for the daily customer service management of service consultants;
2. Responsible for the supervision and management of standard service process of FAW Car;
3. Responsible for the on-site management of the service front desk;
4. Be responsible for the implementation and management of visiting, rescue and customer complaints and complaint handling;
5. Responsible for organizing service marketing activities;
6. Be responsible for the training of standard service processes and service concepts;
7, responsible for a maintenance management and improvement;
8. Supervise the establishment and management of customer service files;
9. Fully grasp and control the settlement of maintenance vehicles;
10, other tasks assigned by superior leaders.
What are the job responsibilities of automobile after-sales service? 2 1. Assist the general manager to set annual and monthly after-sales service business objectives and organize their implementation.
2. Make the after-sales service system education (training) plan and organize its implementation.
3. Use professional management skills to establish a good long-term cooperative relationship with customers and maintain high efficiency and high profit (gross profit) of after-sales service.
4. Create a good working environment, be familiar with and use the after-sales service workflow, and keep the after-sales service system smooth.
5. Formulate the post responsibilities of all employees (posts) of after-sales service, and constantly improve them in combination with practice.
6. According to the service concept of Toyota (or manufacturer), organize the establishment of a complete customer management mechanism and measures to maintain a high level of customer satisfaction.
7, establish a total quality management system, and organize the implementation, to maintain the local advanced quality reputation.
8, using the basic principles and methods of customer complaints, handling all kinds of complaints.
9. Assist the general manager to formulate strategies and measures to ensure the completion of business objectives, and organize their implementation, and use PDCA method for continuous improvement in implementation.
10, complete other work assigned by superior leaders.
What are the job responsibilities of automobile after-sales service? 3. According to the company's development strategy, be responsible for organizing the implementation of the automobile after-sales service strategy.
Organize the preparation of the annual, quarterly and monthly after-sales service work plan and expense budget of the department.
Assist the service management department to adjust and improve the after-sales service strategy and organize its implementation.
Responsible for business contact with after-sales service department, implement various work arrangements and establish good cooperative relations.
Strengthen safety awareness, service awareness, cost awareness and other concepts to ensure efficient and orderly production and operation.
Grasp the service dynamics of after-sales market, be familiar with the situation of after-sales service market, and guide and control the direction and progress of after-sales service market.
Organize departments to develop and innovate various service means, complete after-sales service indicators, and pay back money in time.
Organize and guide subordinates to carry out supply and demand market research, customer research, competitive market research and competitor research.
Conduct customer analysis, establish customer relationships, tap user needs, assist in handling complaints, track complaint handling results, and conduct customer satisfaction surveys.
Manage sales staff, help establish, supplement, develop and train service teams, guide service consultants, and complete various information reports and other reports.
Responsible for the training, performance evaluation and supervision of service personnel.
Assist the general manager to formulate the work plan and relevant rules and regulations of the department and be responsible for their implementation.
Assist the general manager to formulate innovative design, implementation and promotion of all service projects of the company, and build the service brand of the group.
Responsible for organizing and leading the implementation of customer resource integration in all departments of the company, including but not limited to: the establishment and maintenance of customer data database.
What are the job responsibilities of automobile after-sales service? 4 1. Responsible for daily customer reception, provide after-sales service, and cooperate with market research and other related work;
2. Handle customer complaints and business contacts, and manage customer files and vehicle files;
3. Track the vehicle maintenance work of service customers and do a good job of communication with customers;
4. Assist the insurance salesman to follow up the payment of insurance receivables;
5. Inform the user of the added maintenance items in time, and complete relevant internal tasks after obtaining the user's approval;
6. Check the repaired vehicle and complete the customer delivery.
7. Strictly implement the delivery and delivery specifications.
8. According to the maintenance needs, adjust the maintenance items with the consent of customers.
9. Assist users in vehicle settlement, provide warm service and improve customer satisfaction.
10, be good at communicating with customers and guide customers to improve their understanding of automobile maintenance in all directions.
1 1. Pay a return visit to customers regularly, solicit customers' opinions, investigate customer satisfaction, and make records according to the corresponding projects.
12, strengthen the service concept, treat customers sincerely and warmly, and make customers willing to be our friends forever.
13, handle customer complaints, and explain carefully and patiently according to the actual situation, so as to minimize customer complaints.
14. Carefully check the relevant information of vehicles and repairers, and complete the input of west information system in time and accurately.
15, listen carefully and record the suggestions, opinions and complaints put forward by customers, and report to the superior supervisor in time.
16. Publicize enterprises, popularize new technologies and products, and answer relevant questions raised by customers.
17, keep learning new knowledge and policies, strive to improve their professional level, and attend internal training on time.
What are the job responsibilities of automobile after-sales service? 5 1. Work in strict accordance with the requirements of service core process, and be responsible for receiving customers, pre-checking vehicles, making initial diagnosis of faults, making power of attorney, estimating time and valuation, tracking maintenance progress, settling accounts and delivering vehicles.
2. Be able to communicate with customers and maintenance technicians on related issues in a timely manner.
3. Be able to find dissatisfied customers or potential complaining customers and report the information to superior leaders.
4. Have a certain marketing ability and be able to complete their own KPI indicators.
5. Track customers, establish good relations with customers, and actively explore the market.