Beijing bus lost and found telephone number

The official service hotline of Beijing Public Transport Lost and Found Office is (0 10)96 166. Beijing citizens can consult the bus route, long-distance passenger transport, bus recharge, report and complain at any time through the service telephone, as well as the lost and found problems encountered during the trip.

Extended data:

Dialing instructions:

1. Normal working hours on legal working days (8: 00- 12: 00 in summer, 0/5: 00-18: 00 in winter, 8: 00- 12: 00 in winter,

2. The service language is standardized, using the first question language, process language, conclusion language and polite service language.

3.96 166 is the Beijing public transport service hotline, which is responsible for the complaints and services of Beijing public transport group.

4.96 166 only charges the local telephone charges, and there is no additional information charge.

5. When making a complaint, it is best to provide information such as the number of trains, the time of travel, and the characteristics of drivers and flight attendants. And leave your last name and contact number. If no phone number is left, or the phone number left is not the complainant's, it will be regarded as an invalid complaint. It is also impossible to deal with related drivers, flight attendants and dispatchers. Please rest assured that we will keep your information strictly confidential.

6. We will give you a satisfactory answer through 96 166 within seven working days, and the relevant team leader will call you back and deal with the relevant drivers, flight attendants and dispatchers.

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