12345 is a convenience service. Generally, complaints will be received at 12345, resolved and replied. Property problems, complaints to 12345, will also come forward to actively communicate and solve.
If the property is irresponsible, you can also directly sue the court; There is a service contract relationship between the owner and the property management company. If the property company does not meet the requirements of the contract, it can sue the property company for breach of contract.
The realty service contract refers to the service contract signed between the realty service enterprise and the owners' committee, which stipulates that the realty service enterprise shall carry out professional maintenance, conservation, management and maintenance of the environmental sanitation and public order in the relevant areas, and the owners shall pay remuneration.
"Regulations on Property Management" Article 2 Property management as mentioned in these Regulations refers to the activities that the owners select property service enterprises, and the owners and the property service enterprises maintain, conserve and manage the houses, supporting facilities and related sites in accordance with the property service contract, so as to maintain the environmental sanitation and related order in the property management area.
Article 6 The owner of a house is the owner.
Owners enjoy the following rights in property management activities:
(a) in accordance with the provisions of the realty service contract, accept the services provided by the realty service enterprise;
(two) proposed to convene a meeting of the owners' congress, and put forward suggestions on matters related to property management;
(three) put forward suggestions on formulating and amending the management statute and the rules of procedure of the owners' congress;
(four) to participate in the owners' meeting and exercise the right to vote;
(five) to elect members of the owners' committee and enjoy the right to be elected;
(six) to supervise the work of the owners' committee;
(seven) to supervise the realty service enterprise to perform the realty service contract;
(eight) the right to know and supervise the use of * * * parts of the property, * * facilities and equipment and related sites;
(nine) to supervise the management and use of special maintenance funds for * * * parts of the property and * * * facilities and equipment (hereinafter referred to as special maintenance funds);
(ten) other rights stipulated by laws and regulations.