Telemarketing work content

Conscientiously implement and abide by the relevant national laws and regulations and the rules and regulations of the industry and the company. Telephone salesmen need to establish a good attitude, work with positive and enthusiastic attitude and firm confidence, and have good professional quality. Use standardized and standard language to carry out telemarketing work, and make full preparations before calling. Telephone communication must be the same as an interview, smiling, sincere, enthusiastic, considerate, modest and respectful.

Introduction:

Telemarketing with telephone as the main means of communication is usually a mode of active sales by telephone. With the help of the Internet, fax, SMS, mail delivery and other auxiliary methods, we can contact customers directly in the name of the company through special telephone marketing numbers, and use the company's automated information management technology and professional operation platform to complete the main marketing processes such as product promotion, consultation, quotation and confirmation of product transaction conditions.

Work content:

1, responsible for collecting and communicating new customer information and developing new customers.

2. Communicate effectively with customers by telephone, understand customer needs, find sales opportunities and complete sales performance.

3. Maintain the business of old customers and tap their greatest potential.

4. Communicate with cooperative customers regularly and establish good long-term cooperative relations.

Efficiency:

In the process of telemarketing, the call center system can be completely integrated for management, and the working hours and sites of call center employees are relatively concentrated. Managers can effectively monitor the working status of employees, control their emotions and improve the efficiency of seat utilization through QM. Marketing companies can't monitor the work and efficiency of employees when they go out and the communication quality of each phone call. Most companies only determine the quality of employees according to their performance.