Career prospects
The call center has only a history of more than ten years in China, but it has created a myth that the output value is nearly 654.38+000 billion. However, compared with the huge output value of Indian service outsourcing of $300 billion, China's call center industry is still immature. With the development of China to developed countries, the modern service industry is in urgent need of rapid development, and the call center, a new industry, is growing at an annual rate of 30%. The rise of call center in China is bound to drive a new round of industrial boom and become the most important part of modern service industry.
With the increase of policy support, the total number of call center seats in China will exceed 600,000 in 20 10, and the cumulative market size will reach about 80 billion yuan, with an annual growth rate of over 24%. The survey of CTI data shows that the occupations related to the call center industry will be hot in the future. At present, the annual talent gap in the domestic call center industry exceeds 200,000. With the increase of the proportion of tertiary industry with modern service industry as the core, the increase of enterprise service outsourcing business and the completion of call center industrial bases in cities all over the country, the demand for talents will increase geometrically.
Due to the shortage of talents in business, management and technology industries, the average salary of grass-roots employees is about 30 thousand yuan/year, and the average salary of employees mainly engaged in marketing is about 40 thousand/year. The average salary of middle managers is about 50,000/year, and the salary of technical talents such as software development and maintenance can reach 8-65,438+10,000/year. It's almost into the white-collar era.
After more than ten years' development in China, call center has evolved into a mature industrial chain, integrating various hardware equipment providers, software developers and system integrators, as well as many outsourcing service providers, information consulting service providers, specialized call center management training colleges, a large number of call center exhibitions and countless call center magazines, periodicals and websites. The economic and social benefits generated by the whole industrial chain every year have already accounted for a considerable proportion of the whole social modern service system, which is very broad in China.
Occupational characteristics
1, good working environment. Comfortable indoor working environment, personal working platform and good safety.
2. The working mode is simple. Communicate with customers mainly by telephone.
3. The skill difficulty is not high. Mainly to master the communication skills between people.
4. More modern and fashionable. Access to high-rise buildings is a modern communication tool.
5. Income is generally high. In addition to the basic salary, business commission will also bring considerable income to individuals.
6, the ability to improve quickly. In the information society, communication is the first survival ability.
Customer information service and its employment prospect
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