Recently, Xue Hui. Com received a student complaint: "registration is easy, but refund is difficult." It costs 15% to be absent from class for one day. "
According to the data of a third-party complaint platform, as of May 20th, there were more than 4,400 complaints involving Xuehui.com, involving "no refund", "false propaganda", "overlord clause" and "induced consumption".
Eyeball test shows that the main operator of Xuehui.com is Beijing Xue Hui Network Education Technology Co., Ltd. ..
In response to the above complaints, the company said in China Net Finance that according to the business flow and the number of students, the complaint rate of Xuehui.com is equivalent to the industry (average) level. After internal repair, it was found that due to layoffs after the epidemic, the service capacity was slightly insufficient, and the real normal service demand still needs to be met.
The sales teacher exaggerated the propaganda, falsely promised to pay the fee before registration, and then was directly blacked out.
According to public information, Xue Hui. Com is a professional "online learning platform" with 50 online learner service centers in major cities across the country. At present, the cumulative number of students exceeds 500,000.
Its courses are divided into academic training, in-service graduate schools, civil servants, personnel managers and economists.
According to the incomplete statistics of educational teachers, in a short period of 10 from May 5th this year, hundreds of complaint posts about Xuehui.com on a third-party complaint platform surged.
On September 14, 2020, a teacher from Wang Xing repeatedly said: "The policy of applying for the exam is relaxed and the exam is very simple. Apply for a certificate for one and a half years; One-on-one guidance by the class teacher, inductive application.
"After I repeatedly investigated the conditions for applying for the exam (there was no social security at that time) and the difficulty of the exam, (this teacher) promised to prove that she could use social security before the exam or get the exam answer in advance. The' killer' completely eliminated my concerns.
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However, after paying the tuition fee, the student consulted the exam in April again at 5438+ 10/4 on June 2023, and found that WeChat was hacked by teacher Wang Xing. After that, he contacted Xuehui.com Customer Service for many times, but refused to accept applications, registration and study guidance.
The student said that Xuehui. com's so-called "class WeChat group, one-on-one guidance by the class teacher" does not exist. From the beginning, there was no "class WeChat group", and customer calls would be answered by robots. The APP customers of Xuehui.com are also robots and people.
In this regard, Beijing Xue Hui Net Education Technology Co., Ltd. replied to China Net Finance that according to the internal compliance management regulations of Xue Hui Net, the "sales caliber" presented by these students is absolutely prohibited.
"Internal regulations: it is forbidden for teaching consultants to exaggerate publicity and lie about test papers in the sales process. Once any violation is found, it will be dealt with seriously.
If the legal liability is seriously involved, the legal liability of the internal personnel will be investigated.
However, if individual sales do violate the rules and exaggerate publicity, whether it is personal sales problems or internal management negligence, they should bear corresponding responsibilities and actively solve students' problems.
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The company said that after the platform complaint was discovered, the information of the students was first confirmed internally. The student was registered in September 20 19, but the service was interrupted due to the departure of the docking sales. After sending letters with basic service information and self-inspection notices from the station, the students are not satisfied with Xue Hui's service. Because they didn't check it in time. "During this period, the handover was insufficient, and the service team did not grasp the students' situation in time and solve the problem. this is
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It is worth noting that Xue Hui. Com's complaints about sales teachers' exaggerated propaganda and false promises are not limited to these. Not long ago, on May 16, there was a complaint that the sales staff in Xuehui.com promised that "I have a secret paper before the exam to ensure that I can pass the exam". At that time, when the sales teacher filled in the relevant information, he deliberately filled in false information to help him pass the relevant audit. "Later I learned it from other students of Xuehui. com."
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In addition, many students signed up for Xue Hui. Com, such as "poor course quality, loan guidance and inadequate service".
On the above-mentioned third-party complaint platform, some students collectively complained about Xue Hui. Com's "cheat consumers and bully clause" By May 20, 2023, there were nearly 500 such collective complaints.
Lawyers said that a number of illegal propaganda were suspected of violating the advertising law.
According to the content of students' complaints, the online financial education teacher in China recently conducted an investigation and interview.
After the educational administration teacher clicks Xue Hui. Official website entered the consultation interface, and the customer service staff responded quickly.
The customer service told the educational administration teacher in communication, "This is the national qualification examination. If you want to take the qualification exam, we have courses for different foundations. You can introduce in detail how to study through exams.
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Wang Beibei, a senior partner of Beijing Yingke Law Firm, said that the customer service staff's repeated prompts of "getting the license once" and "passing it once" were suspected of violating the Advertising Law.
Article 24 of the Advertising Law stipulates that education and training advertisements shall not pass the entrance examination, obtain a degree or a qualified certificate, and shall not explicitly or implicitly guarantee the effect of education and training.
"The customer service said that each foundation can choose different courses, and the remarks can be passed at one time to ensure that the courses he recommended can pass the course examination and get a degree, which is suspected of violating the relevant provisions of the Advertising Law and Article 58.
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After the first marketing of the customer service staff, a salesperson who claimed to be "Mr. Liu from Xuehui.com" dialed the telephone of the educational administration teacher. When the educational administration teacher asked the teacher about "improving the junior college degree", Mr. Liu told the educational administration teacher: "I suggest applying for the Chinese language and literature major in one university or the administrative management major in another university. Because these two majors don't need to get high marks.
The biggest advantage of Chinese language and literature major is that it can get the certificate quickly. In Beijing, you can get an undergraduate certificate in about one and a half to two years.
Judging from the qualified rate, these two majors have the highest qualified rate among all undergraduate majors in China.
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Teacher Liu emphasized in the communication that the most important thing is how to pass the exam.
Specifically, about one month before the exam, the class teacher gave out the "cross talk" before the exam (including the real question simulation paper), mainly aimed at the important and difficult knowledge of each subject.
The simulated test papers before the exam are summarized by the teachers of the teaching and research group, covering 80%-90% of the test sites with high coverage.
"After the exam, the teacher studying Wang Hui will compare what he said before with the test center and calculate the coincidence rate. This is equivalent to the secret composition before the exam.
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The teacher recommended the educational administration teacher to apply for "VIP class type" in Wang Hui. "The teachers of the teaching and research team are full-time teachers with more than 5 years of their own work experience, and there is no part-time job.
Don't worry about failing the exam Because there is no need to get high marks. The 90-point undergraduate diploma is exactly the same as the 60-point undergraduate diploma of others. There is no difference.
It is no problem to get 60 points at the teacher's pace.
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Lawyer Wang Bei said that the salesperson claimed that "the simulated test paper before the exam covers 80%-90% of the test sites before the exam" and "it will take almost one and a half years to get the undergraduate certificate", which is in the first paragraph of Article 24 of the Advertising Law. "Go to school, get in, get a degree."
"Propaganda, if its content is different from the actual situation, is also suspected of false propaganda.
Students have repeatedly claimed compensation for educational contract disputes.
According to Tianyan detection, the main operator of Xuehui.com is Beijing Xue Hui Network Technology Co., Ltd., which was established on 20 14 10 with a registered capital of 100000 yuan.
Beijing Yuyang Information Management Co., Ltd. is the major shareholder holding 45%, Beijing Miaopingwu Information Management Co., Ltd. is the second shareholder holding 35%, and Beijing Hongyan Information Management Co., Ltd. is the third shareholder holding 20%.
Perspective on the Equity Relationship of Beijing Xue Hui Network Technology Co., Ltd.
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