Zhou Xiao said, room information consultation.

Zhou Xiao is a receptionist at a hotel in Hangzhou. 1999 During the National Day, almost all hotels in Hang Cheng were full, and hotel prices soared during the holidays. 10, 1 1 In the evening, I received a phone call from Mr. Pan during my busy work and asked for a room reservation. At that time, there was another standard room, which was just reserved for Mr. Pan. It was scheduled to arrive at the hotel at 1 1: 30. Mr. Pan is the owner of the contracting unit of this hotel and a frequent visitor, so he is very careful. During the half-hour waiting for Mr. Pan, there were many phone calls. Many guests came to the hotel in person to ask if there was a room, but he politely refused them. But Mr. Pan didn't arrive at the hotel until 1 1: 40. Zhou Xiao thought: Maybe Mr. Pan won't come. For the benefit of the hotel, we can't spend the night in vain. So, at 1 1: 45, Zhou Xiao sold the last standard room to another frequent visitor who urgently needed a room. /kloc-around 0/2: 00, Mr. Pan appeared at the front desk, saying that his car broke down and his mobile phone was dead, so he could not make a phone call in advance. As soon as he heard that the room had been sold, he immediately became angry, demanded compensation for the loss, and claimed to cancel the agreement and stop arranging guests to stay in this hotel.