Customer service specialist refers to the specialist who undertakes customer service work. That is, through telephone, email and other communication methods, answer and accept customers' questions and suggestions.
The main responsibilities of customer service work:
1, conscientiously implement the company's sales management regulations and implementation details, and strive to improve their own business level.
2. Actively complete the work objectives stipulated by the company or promised by the department.
3. Provide customers with active, enthusiastic, satisfied and thoughtful services.
4. Provide business consultation for all kinds of customers of the company.
5. Collect customer information and user opinions, and put forward suggestions to improve the company's image.
6. Be responsible for the management, classification, sorting, filing and safekeeping of the company's customer data, company documents (duplicates) and dealer contracts (duplicates).
7. Assist front-line departments to do a good job of on-site customer reception and telephone return visit, timely convey customer information and properly handle it.
8, responsible for answering customer complaints phone, make phone records.
9. Complete other tasks temporarily assigned by superior leaders.
Customer Service Specialist's Requirements for Extended Information:
1, experience in customer service and telemarketing is preferred, diligent and dedicated, with strong sense of responsibility and clear thinking;
2, standard Mandarin, articulate, understand consumer psychology, strong language skills, good at communication;
3. Clear mind, quick thinking, good sense of sales and service, patient and meticulous work;
4. Good personality, patience and responsibility, good health and long-term stability in work;
5. Teamwork spirit, basic computer skills, and experience in online sales or telemarketing are preferred;
6. Proficient in computer use, typing speed of more than 50 words per minute, familiar with office software and network tools;
7. Knowledge of cosmetics and basic nutrition and health products or working background in this industry is preferred.
Baidu encyclopedia-customer service specialist