First-class service attitude, experienced customer service team and advanced customer service mode in the industry provide comprehensive and accurate professional services.
Advanced system
-It has advanced automated customer service system platform, perfect customer service access platform, knowledge base system and statistical analysis system.
24x7 support
—— Adhere to the service concept of "customer first, dedicated service" and provide 7×24 professional and efficient customer service for the Group's mobile value-added services, Internet star services, Huiyitong services and voice services throughout the network.
effective management
-Perfect customer service process, rigorous work attitude, strict service quality standards, advanced professional service management system and efficient customer service management team, so that customer service can go deep into all aspects of serving users and meet customer needs to the maximum extent. China Telecom's customer service hotline 10000 provides you with all-day quality and caring service through manual and automatic voice. You can call China Telecom 10000 or1(call foreign service: called area code+10000 or 1000 1) to enter China Telecom Customer Service Center, and we will respond to your communication needs quickly.
We provide telephone, broadband, PHS, e6, e8 packages, value-added services and comprehensive information application consultation, acceptance, cost inquiry, obstacle declaration, complaints and suggestions.
We have specially established a fast service channel for "My E-home" customers and "Business Pilot" customers, with experienced and skilled excellent customer service representatives as special staff to provide more efficient and high-quality services.
Customer service hotlines 10000 and 1000 1 provide you with 24-hour service, which is your link with China Telecom and your trusted friend. As long as you have any communication problems, we are always waiting for your inquiry and provide you with our all-round communication services.