1, responsible for handling customer inquiries and accepting complaints.
2. Collect, sort out and analyze customer complaints, and classify and file them according to the requirements of the company.
3. Contact the customer in time according to the company's requirements and inform the customer of the case handling.
4. Timely and effectively report all kinds of customer complaints to relevant departments in the form required by the company.
5. Follow up and report the case handling in time, update the database, pay a return visit to customers in time after handling, and establish complaint filing materials.
6. Conduct customer satisfaction survey and after-sales satisfaction survey;
7. Customer management and customer activity management;
8. Coordinate with other departments such as marketing and sales, and provide support for customer service.
Responsibilities of Telephone Customer Service Specialist (2)
1. Accept customer inquiries, record the contents of customer inquiries and complaints, and give feedback to customers according to the process.
2. Organize customer information, and the customer service specialist carefully extracts customer information files every day to pay attention to the dynamics of these customers.
3. Record and summarize the consultation content, analyze it in time and feed it back to the customer supervisor.
4. Pay an irregular return visit to customers. (3) Through the return visit, we can not only understand the needs and market consultation of different customers, but also find the shortcomings in our own work, remedy and adjust in time, meet customer needs and improve customer satisfaction.
When you receive a complaint, you should deal with it immediately. Pay a return visit in time after handling, so that customer complaints can be solved efficiently and satisfactorily, and complaint filing materials can be established.
6. Communicate closely with other departments, participate in marketing activities and assist in marketing.
Responsibilities of Telephone Customer Service Specialist (3)
1, responsible for accepting and properly handling customer complaints, adjusting the relationship between customers and the company, answering all kinds of inquiries raised by customers, and sorting out and conveying the specific requirements of customers;
2. Responsible for the production, follow-up and promotion of customer websites;
3. Take photos of customers' products and upload them to the website;
4. Responsible for the management of customer domain name registration and general website registration;
5. FTP application and post-distribution management of the branch; Opening of customer enterprise mailbox;
6. The latest member maintenance and product platform database entry recommended by the company's product platform and internal publicity materials; Online promotion of customer websites other than Mingwan platform;
7. Responsible for organizing the analysis of the company's product satisfaction survey, and timely reporting the statistical analysis report and product quality problems to relevant departments and general manager;
8. Coordinate relevant departments to solve problems in the service process of the company in time and form effective records;
9. Track the unresolved technical problems of users and provide on-site services when necessary;
10) is responsible for the telephone return visit of sales service, assisting in convening the member salon and submitting customer feedback to the leaders of relevant departments.