As time goes on, there will be more possibilities. Communication, the most common work item in management, is also determined by time. At the end of last month, when Ye Dunming was drinking with an old friend, he also talked about the correlation between time and communication. Old friends are young people who are good at communication, proactive and willing to share. Some of his ideas and practices deserve to be shared by more enterprise managers. This article is very distinctive.
1. Total communication time: at least one hour per week.
Those of us who do marketing consulting spend most of our time with customers. Whether in the market or in the enterprise site, I spend more time with the top management of customers. At this point, no matter whether the customer opposes or supports your plan, everyone has room for manoeuvre. Nothing can't be solved in face-to-face interpersonal communication. I'm looking for a job these two days, but it's not bad when I accidentally see it. I got a very satisfactory job in the interview, which is trustworthy. But you can only go to the customer once a month, once for 3 to 5 days. After I come back, I will be busy with consulting services of other customers. The feelings that have finally warmed up with customers will cool down after a week. Experienced consultants, even in the gap period when there is no plan to do it, will take the initiative to contact the customer responsible person. A phone call, a QQ chat, a short message, or even an article you recommend will warm up the feelings that have begun to alienate.
Pay attention to communication with outsiders, but often ignore interpersonal communication within the company. Salespeople and consultants who often go it alone have a cognitive misunderstanding: as long as the customer's affairs are solved, his boss will naturally understand and appreciate himself. Actually, it is not. A few years ago, Ye Dunming worked in a well-known planning company in Shanghai. It is a good choice to submit your resume in an interview or publish information about talent recruitment. For a time, I always argued with my boss because of different professional opinions. Afterwards, I found that this was also the best time for me to have a good relationship with my boss. Later, I took the project team around the country for nearly a month. Because several projects went smoothly and were very busy, I rarely talked to my boss on the phone. As a result, I returned to the company and found that the atmosphere was wrong. It turned out that he was still angry with me and thought I was playing a trick to keep your life from slipping away from you. If you don't take the initiative to communicate, you have to blame yourself.
2. Choose the right time to communicate: say the right words at the right time.
I remember that a few years ago, Ye Dunming heard the boss say: 10 in the morning and 4 o'clock in the afternoon, I don't have much to do and I am in a good mood, which is my favorite time to communicate with others. Later, I compared the bosses of many client companies and found that these two time points are indeed effective communication frequency bands.
Of course, different people will have different effective communication frequency bands. Sales staff must explore the communication opportunities of key customers in the rare communication process. Saying the right words at the right time will get twice the result with half the effort. Recently, I always send a text message or say hello on QQ before talking to clients formally to see if they have time to find a job a few days ago and want to see the knowledge about the interview. I stumbled across many articles about the workplace and learned a lot. In the mood. Otherwise, the other party is absent-minded when calling, and communication will only bring more obstacles. Sang Yuan Uehara Hiromi, a well-known Japanese career consultant and chairman of the Institute of Manpower Adoption Strategy, believes that there are many ways to communicate, such as praise, reprimand and apology. However, Sangyuan Huangmi stressed that as long as the opportunity is missed, communication is meaningless and sometimes counterproductive. Therefore, it is important not to miss the opportunity to convey your thoughts. He put forward the following three key principles. The blessing should be conveyed on the spot, and the apology should be completed on the day of the incident, and it should be completed earlier than the promise ... Ye Dunming specially extracted it to let everyone grasp the opportunity of communication more clearly.
3. Pay attention to the efficiency of communication: every communication can lead to the key points to achieve the goal.
At the company morning meeting on Tuesday, Ye Dunming's colleague told a short story about a salesman in a housing center. The salesman was very agile and thoughtful. On the way to see the house, they sent detailed information such as address and house profile to their mobile phones. After seeing the house, I also lost no time in texting the advantages and disadvantages of the house again. When you get home soon, he will call you at the right time to say goodbye. Colleagues said that her friend was moved by this careful young man and decided to buy a house through him. There are several key points from communication to goal achievement. Efficient communicators are good at controlling nodes. When they are looking for a job, they post resumes on it, which is very informative and has many positions to choose from. Use the method of integrated marketing communication to promote the current communication node and move towards the next node. Especially in a city like Shanghai, it is difficult to meet and talk about everything. Cherish it every time you meet. Video conferencing is a good communication tool when you can't meet. Conditional companies can rent or hold their own video conferences. Conditional, you can also use it. The picture is a little paused, but after all, you can see people's expressions and have a sense of communication.
After each communication, whether it is a formal meeting within the company or with customers, a meeting minutes should be written. Many things, when everyone understands and makes it clear, will be buried by many things as soon as they turn around. Also, before the weekly regular meeting, every participant should make a written preparation and give it to the meeting host for summary. Well-prepared meetings can improve efficiency and focus on solving problems.