The first service-oriented speech? Time and tide wait for no man, heaven rewards diligence? After ten years' efforts, great changes have taken place in the company's internal and external environment, customers, management mode and management system. From a single highly idealized enterprise value form to a diversified and balanced enterprise value concept serving the country, society, enterprises and employees. From the promotion and technical cooperation services of the single xxxx anti-counterfeiting tax control system, the development pattern of the anti-counterfeiting tax control system is gradually formed, supplemented by relevant computer software, engaged in the research and development of computer software and related electronic equipment in the fields of electronic tax declaration, enterprise management modernization, financial computerization, and the integration of computer network systems, technical consultation and services. Facing the complicated internal and external environment and the global financial crisis, the company is still developing healthily and has made many gratifying achievements.
Today's glory is undoubtedly due to our efforts yesterday, and? Quality service? Is the lifeblood of our development.
If the enterprise is a big tree, then the quality service is nourishing and moisture, which supplies the growth of the big tree;
If the enterprise is a knight-errant, then quality service is a sword in the hands of a knight-errant, and it is invincible in all rivers and lakes.
As we all know, customers are the source of enterprise life, and enterprises must provide high-quality services to meet the requirements and wishes of existing and new internal customers and external customers. ? Customers are the source of life for enterprises? Enterprises that lose customers cannot survive. Only with good service can we get customers and win reputation for enterprises, products and operations.
The bounden duty of an enterprise is to provide good products and services. According to the previous standards, the manufacturing industry provides products and the service industry provides services. However, an obvious trend in today's world development is the mixing of manufacturing and service industries. This kind of mixing is first manifested in the fact that enterprises provide both products and services. Starting from 1994, Fortune magazine no longer selects industrial enterprises and service enterprises separately, but selects them together.
But in any case, service consciousness is a key to the survival of enterprises. Don't give up the service unless you want to give up the customer. Service is sacred and magical, and quality and service are the life of an enterprise. If we integrate quality and service into our products, we will gain great vitality and an infinitely broad market, and win the favor of customers all over the world.
Service is a beautiful and noble thing. Service embodies the equality between enterprises and customers. It embodies the win-win relationship of equality and cooperation. Enthusiasm for service comes from rational respect for customers. Because the survival and development of enterprises come from exchange. It is customers who exchange their money for the products and services of enterprises.
Service is a complete process. The bounden duty of an enterprise is to provide good products and services, and service is not only the process of product sales, but also the process of feeding back users' opinions to the enterprise. The customer's demand is the service content of the enterprise, and the product must have a market. At the same time, we must improve products, improve quality or develop new products in time according to the new market demand. Customer demand is often a powerful driving force for the continuous development and renewal of enterprises.
Therefore, don't simply position service as after-sales service of products. To win customers, services are everywhere. We should pay close attention to customers' psychology, design and improve our products and provide our services according to customers' psychological changes. Enterprise's service to customers should be endless and ubiquitous.
? Consciousness determines mentality, and consciousness guides behavior. Only when we fully realize the value and connotation of service and have a good service consciousness and mentality can we talk about high-quality service behavior? . Quality service is inseparable from the initiative of the service provider. For the service provider, can I help you? It's easy to do, but? I need service? But this is not an easy thing. These are two different working attitudes. The former is passive and the latter is active. The former makes the service lack motivation and enthusiasm, while the latter makes the service full of vitality and passion; The former has no spontaneous service spirit, but only does things within the scope of duties, and the service providers themselves limit their own development space. The latter changes passive service into active service, which brings high-quality service and makes customers satisfied, thus establishing a beautiful corporate image. The latter has a team spirit and a collective consciousness, and thinks that as a member of the collective, it represents the collective image and has the obligation to shape a better corporate image. We should learn this spirit of active service, learn the service spirit of those well-known enterprises at home and abroad, and infect them with our sincerity and enthusiasm? Clients? , won? Clients? Support and trust, thus reflecting the work? Humanization? . When service becomes a culture and a habit, we will gain the most valuable thing, that is, more? Clients? Affirmation and support for our work, satisfaction and trust in this industry.
? Correcting work attitude is not only the basic requirement of professional ethics, but also the basic requirement of realizing personal ideals. High-quality service first needs a correct service attitude, which embodies the connotation, quality and technology of service? . Service is a profound knowledge, which requires us to communicate with customers attentively and gain their recognition with practical actions. All these tasks need the efforts of our grass-roots staff. We should correct our working attitude and enhance our sense of service. Clients? Interest is the fundamental interest, put yourself in the shoes? Clients? Think about it, get more with our sincere service? Clients? Support and trust.
? The power of a drop of water is limited. Only by flowing into the sea can we gain infinite power. ? It is far from enough to rely on one person for quality service. We should cultivate this spirit of service in this group. Only in this way can our enterprise get better and faster development.
In the era of meager profit, 90% of enterprises are service-oriented enterprises, and most employees' work contains service factors. Good service is the need of enterprise survival, and good service is the essential quality of every employee. How much service consciousness you have, how much you will get in return. If you don't pay at all, or don't pay at all, you are sloppy, self-centered and even arrogant. Which enterprise will not put such a? No sense of service? Employees in enterprises.
No matter how old your qualifications are, no matter how high your educational background is, no matter how strong your ability is, as an employee of an enterprise, you must always remind yourself to have the spirit of service. Employees without service spirit will be eliminated.
Modern society is an era of information, technology and service. Today, with the gradual assimilation of commodity quality, the concept of service has gone from behind the scenes to the stage, becoming the protagonist in the commercial drama, and the whole society has transitioned from the era of mass production to the era of great service.
Modern service industry is no longer a simple service industry, but covers the whole of 90% industries in society, and almost all enterprises have service elements. Not only banks, telecommunications, real estate, advertising, home appliance manufacturing, etc. And there are many government agencies, such as taxation and civil affairs, which can be regarded as service industries. Service has become the lifeline of enterprises and institutions.
Service is the need of market competition, survival and development. The core idea of service is to create value for users and create enterprise value in the process. The meaning of service is more important than the product itself to a great extent. Only by taking service as the work to enhance the core competitiveness of enterprises, serving attentively and establishing long-term cooperative partnership with customers can we achieve the goal of continuous progress.
Service is an important link that runs through corporate culture and an important part of corporate culture. ? Customer orientation? The concept of "customer satisfaction" should go deep into the hearts of every employee. It is the responsibility of every employee to achieve customer satisfaction by providing quality services. Whether you are in direct contact with customers in the front line of business or working in the back-office support department, everything you say and do is related to the service level and customer satisfaction.
The era of great service has arrived. Only by completing the transformation from production era to service era in business philosophy can we continue to go on under the market economy condition of survival of the fittest. In the fierce market competition, whoever serves well will have customers, and those who serve will win the world.
Looking back on the past eventful years, we have suffered, been tired and laughed; We have gone through the wind and rain, experienced ups and downs, shed hard sweat all the way, left a victorious laugh all the way, and carried good hopes all the way; We insist? Provide quality service to customers? Our philosophy is to produce products with the attitude of Excellence, to expand our business with the spirit of continuous innovation, and finally to win wide recognition from the society with excellent quality and excellent service. However, there are also many problems in the work, some customers are still dissatisfied with our service and the product quality is not perfect enough. We must reflect on ourselves, not just see the credit, but take the problems encountered in our work lightly. If there is a problem, we should seriously review it. Only in this way can we make progress in our future work.
Sand and stones fly in the desert, the middle stream hits the water, and the waves stop the flying boat! Today, we are standing at a critical moment in history. Our country's economy has developed rapidly for 30 years, and its politics is stable and its society is full of vitality, which is a rare prosperity in the history of China. The rise of the country provides us with the best stage in life. Beautiful picture scroll, waiting for us to write with the power of youth! I hope that in the process of serving the national strategy and seeking people's well-being, we will seize the opportunity, create more glories and let our lives shine!
Service-oriented Speech Part II Leaders, colleagues and judges:
Hello everyone! First of all, I want to thank you for your trust and support, and thank you for giving me the opportunity to give this speech. The title of my speech is:? Serve with heart, manage with love, and support the blue sky of honesty? .
As an employee working at the front desk, I deeply know that service is everything and service is the life of an enterprise. I also deeply know that service can only be done well by hard work. The front desk is the service window of CCB, and we will directly show the image of CCB. However, our work can't always be sunny. Customers will inevitably scold and make things difficult for us because they are not satisfied with CCB's services. I think this is also because our work is not in place.
So, how can it be true? Serve with heart? And then what? Any mistake will bring unnecessary trouble to customers and all aspects of work. ? Heart? In the process of service, if you are enthusiastic and patient, but not careful enough, it is likely to backfire and do bad things with good intentions; If you are careful, but have no enthusiasm and patience, even if you can solve the problem, how can a cold face be recognized by users? For example, if enthusiasm and patience are candlelight that lights up a smile, then care is a candlestick that is silently supported. We should put ourselves in the customer's shoes, help them as much as possible, and prove it with our sincerity? Serve with heart? Is to always love and help others from the heart.
With the continuous development of the financial industry, the competition among commercial banks is becoming more and more fierce. The service quality and service level of banks have gradually become the focus of competition among commercial banks, and service has become the lifeline of banks. What our enterprise wants is market, what customers want is service, and the lifeline connecting customers and enterprises is honesty. Honesty is the basic requirement of service. Only by serving attentively can we gain the trust of customers. Only by serving attentively can customers feel warm in enjoying CCB services; Only by serving attentively can the service industry remain invincible in the fierce competition.
We often say that the customer is God. But? God? We also need a real feeling, which comes from the real service we provide. Our cordial greetings and thoughtful service to our customers are far less than their trust and support. ? Serve with heart and operate with love? The seemingly simple eight words actually contain how much content, how much hardship and how much effort. Our CCB employees are practicing these simple eight words with their own efforts, sweat and wisdom. Inherit? Market-oriented and customer-centered? Our goal is to integrate integrity into every link of CCB's services.
In order to improve the quality of service, we strictly require ourselves to go to work on time every day. In the process of service, we insist on using cross-civilization language, implement standing service and smiling service, receive every customer actively, positively and enthusiastically, and show them with our enthusiasm? Customer-centric? I will always report my strong feelings to my customers. Recently, our branch implemented manual numbering, which made the phenomenon of long queues disappear, and the number of customers who were dissatisfied with queuing in the business hall also decreased a lot, greatly reducing the work pressure of our front desk, so that we can better? Serve with heart and operate with love? It is this emotion that condenses our spirit and sublimates our realm; Urge us to be proactive, keep exploring and make unremitting efforts for the development of CCB.
Join hands, let us shoulder to shoulder, and cast the immortal soul of CCB with the blood of youth! Thank you again for giving me this opportunity. My speech is over! thank you
Service-oriented Speech Part III Leaders, judges, guests and friends: Hello everyone!
I am honored to have such an opportunity to attend today's speech. My name is Ni Jia, and I am an employee of the charging group of the marketing department of Wuyishan Power Supply Co., Ltd. What is the topic of my speech today? I smile for your smile? .
Quality service, to some extent, its essence lies in: no matter how ripe plums are, no matter what electricity is lacking, you will see a bright smile. In recent years, Wuyishan Power Supply Co., Ltd. has vigorously promoted the concept of enterprise service, shaped a new image of service and enhanced social affinity. During the year of power market rectification and quality service organized by State Grid Corporation, our company formulated a series of systems and measures to fulfill its commitments internally. Whether the people are satisfied or not, whether they support or not, is the only criterion to measure the quality of power supply service.
As a service window directly dealing with customers, our marketing department has been unswervingly implementing the service of power supply commitment system for several years, and has fulfilled every promise with painstaking efforts and sweat. Keep pace with the times, improve service measures, and carry out? Everyone is an image and everyone is a window? Visualize the theme of engineering activities, deepen the connotation of power supply service, enhance service functions and expand service fields. Implement the system of no weekends and all business windows? Take a bite outside? Make a door, find a person, pay a fee and ensure a success. Whether it is power emergency repair or power installation service, power complaint or power consultation, it has been realized. As long as you call, I'll do the rest? Our service standard has greatly facilitated our customers. Customers' satisfaction with us has been further improved, and employees' awareness of maintaining corporate brands has been significantly enhanced.
When you walk into our business hall, you will be deeply attracted by the smiling faces of each of our employees. Look at the spacious and bright halls around, tidy the walls, sit in a chair and drink a steaming cup of boiling water, and you will feel at home. Do all the employees in our marketing department remember? People's electrical appliances industry for the people? Our service concept is to treat people with sincerity and affection in service. ? There is no wrong customer, only the wrong service? Is our motto. As we know, civilized service needs to have the mind to bear grievances and the patience to explain. Only by injecting true feelings can we really do this. At the beginning of this year, an old man from Wang Xing came to pay for his arrears, even though his electricity consumption last month was only 1 1. 5 yuan, but he must pay 1 yuan as the electricity penalty according to the regulation that the electricity penalty is insufficient 1 yuan. However, in his view, it is inconceivable to pay a penalty of 1 yuan for electricity when the electricity consumption is only a dozen yuan. As a result, he refused to pay the fee, but also swore, clamoring for the power supply company to collect fees in disorder, harming the people and threatening to smash the business hall. Seeing this, our toll collector smiled, helped him to one side and sat down, handed him a cup of hot tea, opened the power supply business rules and said one by one. Old man? And patiently and harmoniously explain to it? What is electric penalty? Why do you charge a penalty for electricity? How to calculate the penalty for electricity charges? Finally, the old man's mood calmed down. He not only paid off all the expenses, but also moved to take the toll collector's hand to apologize and praised our service attitude again and again.
As the saying goes? Give someone a rose and leave a lingering fragrance in your hand? . The girls in our charging team are looking forward to providing our customers with the best service with their sincerity and enthusiasm. Even a smiling look, a gentle greeting and a steaming cup of boiling water are warm roses we give our customers, full of our deep affection and friendship. Customers can return home satisfied, which is the best reward for us.
At the beginning of 2005, the whole north and south were advocating the people-oriented spirit and popular support. Learning to smile is not only the responsibility to customers and enterprises, but also the respect and affirmation to self. Smiling is a responsibility and a realm. Today, consumers' awareness of rights protection is significantly enhanced, and customers' requirements for the service level and quality of power supply enterprises in China are increasing day by day. The requirement for service is not only face to face, but also intimate. In fact, the humanized, personalized and professional service that customers expect is nothing more than? Love? Service, right? Quality service is the lifeline of State Grid Corporation? The deepening, refinement and concretization of this service concept. State Grid Corporation will? Quality service? It is defined as the core values of employees, and it is proposed to strengthen the construction of service style and strengthen the construction of ideological style and work style. ? Core values? The cultivation of service requires us to establish the concept that service is capital, service is resource, service is career and service is fun as soon as possible. We should start with details like smile, give full play to our potential, show the art of humanized service and do it with our heart. Quality, convenience, standardization and sincerity? The service is more thoughtful, perfect and practical? Standardized process, efficient service, social satisfaction and good brand image? what's up Good service? Connotation.
Life is only once for everyone, and youth is an easy-to-disappear part of this only life. I firmly believe that although the meteor is short-lived, it ignited the most beautiful youth at the moment when it crossed the night sky. The history of China in the 20th century has written down the glory of the Youth League in China and the youth in China, and the 20th century expects us to create new youth glory. The party is calling, the times are calling, as long as we take it? Lofty ideals, innovative consciousness and fearless courage? Give full play to the wisdom, grace and strength of young people, and you can ride the wind and waves and keep pace with the times!
Let us shoulder the historical mission and let the blood flowing in our bodies generate passion! Let's dedicate our youth to the electric power industry together!