12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative functions and powers;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.
2065438+On May 23, 2008, the general offices of the General Office of the Central Committee of the CPC and the State Council issued the Guiding Opinions on Further Promoting the Convenience of Examination and Approval Services, which proposed to establish a "12345" unified platform for government consultation and complaint reporting. In the city divided into districts as a unit, in addition to emergency hotlines such as 1 10,19, network channels such as non-emergency government hotlines and online mailboxes of various departments will be brought into the unified management of 12345 unified government consultation complaint reporting platform, and established.
Working methods of 12345:
"12345" implements the working mechanism of "unified acceptance and classified disposal". After the citizens make a call, the strictly trained seats will quickly classify the incoming calls, such as consulting questions, which will be answered directly according to the knowledge base information; If you can't reply immediately, you should contact the functional department in time and call back to inform the caller when you know the situation;
If it is necessary to solve the problem, an electronic dispatch will be generated, differentiated by function, and sent to relevant departments for processing through the private network, and the processing results will be fed back within 7- 15 days.
At the same time, social conditions and public opinion directly reach the municipal government through this phone. Every week, the center sorts out the questions reflected by the citizens in the hotline into "mayor's telephone information" and submits them to the leaders of the municipal party Committee and municipal government.
Refer to the above? Baidu Encyclopedia-12345
Refer to the above? China * * * Production Party News Reveals "12345": A Real Government Hotline.