I. Online Banking
Main functions: individual housing provident fund account balance and details query, monthly deposit query; Provident fund loan balance and details inquiry, repayment plan inquiry, provident fund loan self-service repayment, loan trial calculation, etc.
Application process: personal housing provident fund account inquiry, individual customers who have not signed CCB online banking need to go to the outlets with their identity documents, go through the signing procedures, and then log in to CCB online banking to add personal housing provident fund accounts; Customers who have registered CCB online banking only need to add personal housing provident fund account number under their online banking customer number.
For information inquiry and loan trial calculation of provident fund loans, customers can register as CCB online banking customers. If self-service repayment function of online provident fund loans is required, repayment accounts need to be added to online banking.
Second, mobile banking inquiry
Main functions: individual housing provident fund account balance inquiry, monthly supply inquiry, detailed information inquiry, etc.
Application process: customers can use the mobile phone network function to download software, run CCB mobile banking software and open mobile banking services; SMS customers must bring their ID cards to CCB outlets or telephone banks to complete the signing and account addition of provident fund SMS service customers.
Third, telephone banking inquiry
Main functions: individual housing provident fund account balance and details inquiry, monthly supply inquiry, provident fund loan balance and details inquiry, settlement trial calculation, etc.
Application process: individual housing provident fund account inquiry, customers need to bring their ID cards to CCB outlets to sign contracts, and then they can apply for provident fund telephone banking inquiry service.
For provident fund loan information inquiry and loan preliminary examination, both contracted customers and non-contracted customers of telephone banking can dial 95533 and follow the voice prompts for relevant inquiry and loan settlement preliminary examination.
Fourth, self-service bank inquiry
Main functions: personal provident fund account balance inquiry, monthly payment inquiry, detailed information inquiry, self-service terminal filling and printing special passbook (account book) for housing provident fund, provident fund loan balance and detailed inquiry.
Application process: Personal housing provident fund account information inquiry, customers need to bring their ID cards to CCB outlets to handle the relationship between their Dragon Card, special provident fund passbook (hukou book) and personal provident fund account. After opening the self-service banking service, they can query and print the relevant information of personal provident fund account on the ATM and self-service terminal of CCB.