For example, the railway service telephone number 12306 in Jinan, Shandong Province is 053 1- 12306, where 053 1 is the area code of Jinan, Shandong Province. 12306 has a passenger mailbox of kyfw@ 12306.cn and a freight mailbox of hyfw @12306.cn; The mailbox of luggage is xbfw @12306.cn.
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20 15 12 railway department introduced that 12 2 or 3 has no time node, and 12306 website can accept passenger mobile phone verification business at any time, and communication can be confirmed by sending short messages between the website and passenger mobile phones. Since 65438+February 1, some new functions have been enabled in the railway ticket system, and the long-awaited "seat selection function" of online ticket purchase has been realized.
In order to further facilitate passengers to purchase tickets, Railway 12306 will open the group ticket reservation service on March 10, and individuals and units can make reservations. Previously, passengers could only buy group tickets by calling or going to the ticket window.
12306 website's function of selecting seats for emu trains with prefix C, D and G was officially put into operation on June 2, 20 17 10. Since 2017165438+123, the website of China Railway Customer Service Center 12306 has been put into operation. If you need to buy tickets, change tickets or refund tickets during the maintenance period from 23: 00 to 06: 00 every day, please go to the train station window.
2065438+In September 2008, according to the news of China Railway Corporation, the railway department added a reminder function in the 12306 system. When the transfer time at the same station is less than 10 minute, and the transfer time at different stations in the same city is less than 40 minutes, the system will prompt passengers to choose to buy tickets for subsequent trains. 165438+1October 3rd, the revised and upgraded website of China Railway 12306 was officially put into operation. The passenger service function of the website is more perfect, and passengers can purchase tickets more conveniently and quickly. In addition, the "standby ticket purchase" function will be launched during Spring Festival travel rush Peak 20 19.
China Railway 12306- Customer Service Phone
Baidu encyclopedia-China railway customer service center