"12355" Youth Service Desk is a hotline for psychological counseling and legal aid for young people set up by the Central Committee of the Communist Youth League of * * *, which is built and maintained by organizations at all levels.
12355 Youth Service Desk is a comprehensive public service platform that provides diversified, personalized and one-stop services for young people in the province, relying on the special service hotline and network multimedia platform of the Communist Youth League 12355, and supported by institutions and experts in the field of youth work, focusing on providing comprehensive services such as psychological counseling, growth guidance, legal rights protection and public welfare assistance for young people.
Extended data:
Case:
When the hotline 12355 was first set up, 90% of the calls came from parents. At present, the proportion of parents calling has dropped to 60-70%, while the proportion of children calling has risen to nearly 40%, among which girls account for the majority.
Gu Kaixian, a psychological counselor who has been a volunteer for 9 years in 12355, said that more than 90% of the students who called for counseling were girls, and many of them got good grades, but they were faced with exams, great pressure, insomnia, fear and depression.
When accepting children's help, psychological counselors will spend half an hour, an hour or even more time communicating with each other. "We will also help girls analyze their strengths and weaknesses and tell them that girls may not be as good as boys in stereoscopic and abstract thinking, but their strengths are perceptual knowledge and memorization ability." Gu Kaixian said.
12355 is not only a platform to solve psychological problems, but also updates services according to the needs of teenagers. A few years ago, 12355 began to invite experts to provide entrepreneurial counseling and consultation, and Song Yaru was one of them.
Wang Liang was born here. After resigning, he founded a children's education counseling institution in Shanghai. But at first, opening up the market was not smooth. Depressed, Wang Liang found 12355.
Song Yaru first gave Wang Liang a professional personality test. "In the professional personality test, there are six professional personalities: social type is good at communicating with others, enterprise type is good at leading others, routine type is organized, practical type is good at manual operation, research-oriented logical thinking ability is strong, and artistic type is good at expressing and creating."
After testing, Wang Liang belongs to research-oriented professional personality. "The training industry needs to communicate with people frequently and belongs to social work. So he knows where his shortcomings are. " At Song Yaru's suggestion, Wang Liang found a "social" partner * * * to start a business. They are perfect, and their business is getting better and better.
10 years, 12355 has realized its own service supply capacity through continuous upgrading.
Baidu Encyclopedia-12355
People's Daily Online-12355 Youth Rights Protection Service Hotline was opened 10 year, and 65438+ 10,000 calls were answered.