The most direct value of online customer service lies in barrier-free communication. Visitors can consult the customer service receptionist of e-commerce companies online without adding friends.
Secondly, with the progress of network communication technology, the function of online customer service has been continuously improved, and it has developed into a set of online marketing of e-commerce enterprises, which integrates visitor trajectory tracking statistics, accurate statistics and analysis of website traffic, analysis of search engine marketing effect and customer relationship management.
In a word, online customer service has played an important role in providing "instant information consulting service" for visitors in e-commerce enterprises, and at the same time, it has strengthened the communication between enterprises and customers, greatly improving the service satisfaction of website visitors.
Therefore, it is necessary to open online customer service on enterprise websites.
There are free and paid versions online. Generally speaking, the free version has basic functions, and the paid version will add some value-added services, such as custom style, traffic statistics, CRM management and so on.
It is suggested that the landlord try the free version of TQ first.