2. The first inquiry responsibility system implements the registration system, and the person in charge of the first inquiry shall register the name, unit, time, consultation, handling matters, handling results and contact information. The name of the person in charge, for reference.
3. Ask the responsible person's responsibility first:
(a) the matters undertaken within the scope of duties shall be handled in a timely manner within the prescribed time limit; If it is necessary to supplement relevant materials, it shall inform the relevant procedures, requirements and all required materials at one time. If the manager is absent, you should first accept the manager's relevant materials, make records and hand them over to the manager in time.
(two) matters that do not belong to the scope of duties should be carefully explained, guided and handled, and the contact information of the organizer or consulting department should be informed.
4. The person in charge of the first inquiry shall, in accordance with the statutory authority and procedures, conscientiously perform their duties, be proactive, warm and polite, convenient and efficient, honest and self-disciplined.
5. If the person in charge is not satisfied with the work of the first responsible person, he may complain to the local public security organ. The public security organ shall accept and promptly organize the investigation and handling, and the investigation and handling results shall inform the agent in writing within 15 working days after receiving the complaint.
Legal basis: Interim Provisions on the Responsibility System for First Asking of Public Security Organs in Yunnan Province.
Article 1 In order to improve the work style of public security organs in our province, strengthen police awareness and improve work efficiency, these Provisions are formulated in accordance with relevant laws, regulations and policies and in combination with the actual work of public security in our province.
Article 2 These Provisions shall apply to the public security organs at all levels in the province and all the people's police.
Article 3 The first inquiry responsibility system as mentioned in these Provisions refers to the system in which the service (management) counterpart (hereinafter referred to as the agent) calls, writes letters or comes to consult or handle business, and the person responsible for the first inquiry should be warmly received, carefully registered, handled in time or guided, guided and answered. The person in charge of the first inquiry mentioned in these Provisions refers to the first policeman among the staff of public security organs at all levels to receive consultation and accept business.
Article 4 The "window" departments of public security organs at all levels shall set up publicity boards in a prominent position in the office to announce the photos, names, positions, job responsibilities and complaint methods of the police; Other departments should set up the responsible person's public sign on the same day in a prominent position and accept the supervision of the masses (except for secret-related units).
Article 5 The first inquiry responsibility system shall be implemented, and the person in charge of the first inquiry shall register the name, unit, time, consultation, handling matters, handling results and contact information. For reference.
Article 6 First, the person in charge shall be held accountable:
(a) the matters undertaken within the scope of duties shall be handled in a timely manner within the prescribed time limit; If it is necessary to supplement relevant materials, it shall inform the relevant procedures, requirements and all required materials at one time. If the manager is absent, you should first accept the manager's relevant materials, make records and hand them over to the manager in time.
(two) matters that do not belong to the scope of duties should be carefully explained, guided and handled, and the contact information of the organizer or consulting department should be informed.
Article 7 When receiving service or consultation, the person in charge of the first visit shall conscientiously perform his duties in accordance with the statutory authority and procedures, and be proactive, courteous, convenient, efficient, honest and self-disciplined.
Article 8 If an agent is dissatisfied with the work of the person in charge of the initial investigation, he may complain to the public security organ to which he belongs. The public security organ shall accept and promptly organize the investigation and handling, and the investigation and handling results shall inform the agent in writing within 15 working days after receiving the complaint.
Article 9 These Provisions shall come into force as of the date of promulgation.