Service content:
(1) Accepting reports, complaints and consultations on labor and social security business in the whole province;
(two) to provide national and provincial laws, regulations, rules and normative documents on labor security;
(three) to provide consulting services for the provincial labor and social security department to handle the formalities;
(four) to provide the Guangdong Provincial Social Insurance Fund Administration with social security services such as the information of the insured units and individuals;
(five) to provide basic medical insurance information inquiry services for urban workers in Guangzhou;
Service mode:
Provide manual and automatic services in Mandarin and Cantonese. Main functions: answering policies, accepting reports and complaints, sending fax documents, playing the recording of policy questions and answers, sending short messages, sending emails and replying messages; Automatically listen to the recording of policy questions and answers, automatically request fax documents, and automatically query social insurance information.