Recently, a consumer named "Old Dreams and Old Feelings" complained about Ali's customer service. On 20 18,165438+1October, 1 1, the consumer bought three pieces of clothes at the official flagship store of Tmall Adidas. After buying one of the long-sleeved thin coats, I found that there were cracks in the thread and the lower end of the clothes, and the quality was poor. At that time, in the spirit of doing more than one thing, the consumer did not refund, but gave a bad review in the evaluation, and
The following spring, consumers wear this dress no more than five times. During this period, she found that there would be a lot of black ink on her body after each wear. At that time, she thought she did it with a pen, and she didn't notice this situation many times. Until the autumn in Shanghai in recent days, she was a little cold and took it out to wear. This time it's obviously faded. The clothes she wears, the white armchair and the white coat are all black.
Then, the consumer went to the official flagship store of Adidas for customer service, and the solution given by the other party was: because it proved to be a product for too long, let the consumer go outside to repair it himself. Consumers are speechless. The skirt was covered with logo, all faded. Customer service doesn't even understand the problems consumers encounter, so it just perfunctory consumers.