Summary is a written material to review, check and evaluate a certain stage of study or work afterwards, through which we can correctly understand the advantages and disadvantages of previous study and work, so we should review and write a summary. Do you want to know how to write a summary? The following is my work summary after a three-month probation period. Welcome to read the collection.
Work summary after the three-month probation period 1 Time flies, and the three-month probation period is drawing to a close. This is a precious experience in my life, and it also left me with beautiful memories.
In a harvest season, I am honored to enter a new and thriving enterprise-X. Became an ordinary member of X. Became a messenger of customer service work and delivered happiness. Thank you, X, for giving me the opportunity to work and the dream of spreading my wings.
During this time, you have given me enough tolerance, support and help, so that I can fully feel the mind of X people, the heroism of X people who "can't see the rainbow without experiencing wind and rain", and the persistence and firmness of X people. While I am in awe of you, I am also surprised that I have the opportunity to become a member of X.
With a beautiful vision and hope for the future, I embarked on a new journey, an ordinary but not mediocre post. Looking back on the past three months, I am happy and worried, with the joy of success and sad memories; Some people are in a daze in a smoky room, while others jump out of bed in the middle of the night. This seems to be a microcosm of life, unforgettable. Life is tense, but orderly.
During these three months, under the care and guidance of leaders and colleagues, through my unremitting efforts, I have gradually adapted to the surrounding living and working environment and gradually entered the working state. In this process, I want to summarize my work in three stages.
First, the budding stage (165438+1October 7-165438+1October 3/)
During the period, I was mainly familiar with the daily workflow. For example, being familiar with the process of property right certificate and land certificate, the consultation and explanation work of the owner, and the process of house maintenance and rectification involve a variety of things with strong randomness. Sometimes they are anxious to deal with several things at the same time, but sometimes they are bored. In addition, there is a lack of superficial hierarchy in these matters. Without a full understanding of its inherent attributes, it is difficult to get a more correct judgment at the first time through intuition, because when receiving each piece of information, it is not clear which is important, which is urgent, which is not urgent, which needs to be conveyed immediately and which needs to be filtered out. It is difficult to grasp these inexperience and understanding of the overall operation of the company.
Of course, this period is the peak of my mistakes, especially in dealing with some things, lacking certain flexibility and not considering some things comprehensively, but by learning from some experienced colleagues, I gradually improved in my later work. A newcomer like me, who just entered the company, is full of strangeness and curiosity about everything. So I often chase engineers or old employees to ask questions, and they always take pains to explain. From it, I learned a lot that I had never learned before. I often communicate with the owners, and I can learn things from them that I can't learn elsewhere, so they all become my mentors.
Second, the growth stage (65438+February1-65438+February 3 1)
Through the previous stage's work performance and the guidance of leaders and colleagues, we have made some adjustments to the current stage's work, starting from four categories: daily plan, client department's warrant handling, owner's consultation and explanation, rectification process and owner's consultation.
During the period, assist the department to handle the warrants, the process of handling the owners' related warrants, the materials needed, and the relevant matters needing attention when handling. The owner's consultation and explanation work is varied, which makes me clearly see my lack of professional knowledge and the quality of service needs to be improved. I learn from leaders, colleagues and other relevant departments to supplement my professional knowledge, improve my service quality, satisfy the owners and serve them better. Here, I clearly realize that every host standing in front of me is a god in my heart, and my duty has become an angel to convey happiness. Dealing with occupation is hard science and technology, and dealing with people is soft ideological art, which requires me to grasp both hands and be hard.
At the same time, this spirit also goes deep into the rectification of the project. Through the rectification of housing quality by the maintenance team, we must first rectify the problems reflected by the owners as soon as possible. Be sure to rectify in time. Because this problem is easy to affect the owner's living order or home improvement progress. Once the owner stops work, it will bring the loss of construction period and economy, and more seriously, it will affect God's mentality and destroy the happy mood brought by the new house. Once the owner's mood is destroyed, the problem of quality itself is no longer the mainstream, and healing the trauma in the owner's heart has become the top priority of my mission. This not only improves work efficiency, but also increases X's popularity. Secondly, urge the rectification construction unit to improve the quality level of rectification. During this period, I worked with maintenance engineers for many times and found out the root causes of housing quality problems, such as: water seepage in aluminum windows, mainly the aging of window stickers and glass glue; The door and window splicing is not standardized; The joint between the window and the wall is not closely connected with the civil part. Another example is: the cracks and hollowing of the wall are caused by insufficient masonry mortar, unreasonable handover treatment of different materials and irregular decoration and slotting operation; Empty drum is caused by insufficient wall wetting when plastering, too thick plastering at one time and too heavy fine sand content. Through on-site practical work, I can better supervise the construction quality of the construction unit and enhance my confidence.
Three. Maturity (20xx 65438+1October 1- till now)
Through the constant familiarity and exercise in the first two months, I have further improved my basic work skills and improved my work efficiency.
At this time, X has also successfully delivered the house, but the centralized rectification work after the house delivery also started immediately. The number of repair applications is several times that of the previous period. In this case, in order to control the development of this phenomenon, it is necessary to conduct on-the-spot investigation on these rectification reasons, find out the crux and prescribe the right medicine. Among them, it is found that false reports, repeated repair reports, and some owners' own irregular decoration operations account for a large part of the repair report. It is very important to reduce this kind of repair report to the lowest point for the improvement of repair report and closing process, and it also brings convenience to our later work. In view of this, with the help of department leaders and colleagues, the repair process is partially improved. First of all, from the root, check whether the responsibility and authenticity of the owner's maintenance problems belong to the scope of normal maintenance and rectification. For example, whether it is the owner's improper operation (mainly aluminum alloy hardware fittings for doors and windows), by explaining the work to the owner and guiding the correct operation method, the owner's complaints about repairing can be completely avoided, and at the same time, the construction unit can be prevented from making rectification, which increases the maintenance cost and workload, but the problem has not been fundamentally solved. Almost every time the owner has to supervise the work on site, which also leads to the decline of the owner's satisfaction with X. Secondly, the review and return visit after rectification are implemented to each responsible person. The review can test the rectification effect and quality of the construction unit, and avoid the sequelae of incomplete rectification caused by the construction unit cutting corners. A return visit can first improve the satisfaction of the owner, and then we can hear the real, pertinent and good opinions and suggestions of the owner, which improves the quality of our work. Why not?
Through the improvement of the rectification process and its implementation in actual work operation, the centralized rectification work of X was successfully completed. However, this is not three minutes of enthusiasm. It will continue to be implemented in the normal rectification work in the later period, and it is necessary to constantly sum up experiences and lessons, improve, improve, and improve.
With the passage of time, with the help of company leaders and colleagues, I kept growing and solved one quality complaint after another. These problems can be described as varied and varied, so I won't elaborate here.
Work summary after three-month probation. The three-month probation period is a fruitful stage for me personally. Through three trainings and getting along with colleagues and leaders, I gradually began to adapt to my present work and life. What I learned from my work is that the leaders are conscientious and conscientious, which makes me more strict with myself and do my work well and carefully. Here, I must sincerely express my deep gratitude to all leaders and colleagues for their tolerance, encouragement and help during this time. The following is a summary of my three-month probation period.
Just out of the campus, I don't have any work experience, and a lot of professional knowledge attracts me, but I'm still very strange. Compared with other colleagues, I know there is a big gap. And I also know that one of my shortcomings is impatience and carelessness, which is very taboo in power plants. So with these worries, the excitement when I first came was gradually replaced by pressure, and I always felt guilty and blamed myself. With everyone's help and self-study, I gradually entered the working state, my anxiety and nervousness gradually calmed down, and I also had the confidence and determination to do a good job. I was deeply impressed by the series of safety education and training given to us by the old employees when they first entered the factory. Because ignoring any small hidden danger may lead to a big accident in the future. In my usual work, I always keep in mind the policy of safety first and prevention first, and learn from the old employees, so that my personal awareness of safety in production is constantly improved and enhanced, and I do my part for the safe and efficient operation of the power plant. The probation period is the main stage of learning. Through the enthusiastic help of my colleagues and the shift supervisor, I am more familiar with all kinds of equipment in the power plant and master some basic operations. I believe that with my unremitting efforts and the selfless help of my colleagues, my professional quality will definitely improve.
Duty work contains a lot of professional knowledge. In this respect, the original learning foundation is not solid. With the passage of time, the workload increases, and personal learning initiative is not strong, so many problems are half-understood, and many operations cannot be skillfully completed. In my future work, I will strengthen my professional study and consult my colleagues more. There are many equipments in the power station, and various parameters need to be kept in mind. Only in this way can we work with peace of mind. The skill test of the training exposed many problems of me, such as some key equipment unfamiliar, some simple operations unskilled, and many knowledge learned in school can not be applied to practical work. There is a lot of knowledge involved in the power station, so I need to study hard and consult humbly. Only by accumulating bit by bit can I really grow into an independent waiter.
After three months of work, I found myself with many shortcomings and deficiencies. First of all, I have little communication with my colleagues, lack of thinking in my work, and I don't pay attention to summing up when I encounter problems, especially when I am not careful enough in my work, which leads to my impatience. In the future work, in addition to strengthening serious attitude and strong sense of responsibility, we should also strengthen communication with colleagues, increase our knowledge through continuous study and summary, and constantly improve our professional quality and work level, so as to complete the work well. I will also listen to my colleagues' criticisms and make efforts to improve my professionalism.
Making the above summary at the moment of becoming a full member is a reflection on one's past and an incentive for one's future life and work. Looking forward to the next 20xx years, I realize that only when the action has a direction and the work has a goal can I really have a bottom in my heart, be busy but not chaotic, be tight but not scattered, be orderly and clear-cut, and gradually get rid of the phenomenon that I just bury my head in my work and don't know how to summarize it. Of course, we can work in the management office with peace of mind, and a happy life cannot be separated from the care and care of the leaders. The concern and encouragement of leaders at all levels is the driving force for us to make our own contribution to the development of Cui Jiaying. I believe that with my own efforts and the care of my leaders, I will make continuous progress and improvement.
The probation period is three months, and the work summary 3 has passed quickly, and the three-month probation period has quietly passed away. This is the most precious experience in my life, and it also left me with beautiful memories. As a fledgling youth, I am very grateful to the company for providing me with a job opportunity, and I cherish this job opportunity very much, even though my job position and angle have changed a little, and it is my first time to contact PE. However, under the careful care and guidance of leaders and colleagues, through their unremitting efforts, some progress has been made in this regard. I will also face my daily work with a new mental state. As a member of the company, I will always maintain a sense of responsibility and mission in the company to meet the future work. People are refined and improved in constant summary and reflection. Here, I summarize the three-month probation period into three stages:
First, the embryonic stage
The first day's work was exciting and unforgettable. The supervisor took us to introduce the heads of various departments and the extension of each assembly line. Everything is so beautiful when I come to the company. Comfortable environment, friendly colleagues, especially the boss are also so approachable, so I often encourage myself to cherish this opportunity and devote myself to work and study. In the first month, as a stranger, I mainly understand and be familiar with the company's distribution, product model, structure and principle. The company mainly consists of ①: the plastic parts of the plastic department (self-made parts) and foreign hardware parts (processed parts) are assembled on the fifth floor, glued into semi-finished parts such as refrigerator box, lid and PU partition, and then packed into long-life, low-cost and safe refrigerators after hardcover on the fourth floor; ②: Familiar with the assembly and packaging technology: mainly rubber-injected parts (body, cover, PU partition, etc.). On the fifth floor, processed parts (movement, PCB board, interior lights, fans, wires, etc. ) and the mesh surface of the plastic part are assembled through the process, and then the finished product is formed through the packaging process (details) of the packaging line.
Second, the growth stage
After the first month's familiarity, I learned more about the assembly and packaging technology, and on this basis, I found some abnormal problems in the assembly process or quality, such as the difficulty in installing the 0 16 hand buckle, the incomplete tapping of 02 1 iron sheet, and the oversized arson paper. Under the guidance of leaders and colleagues, this problem was analyzed and solved. At the same time, under the guidance of leaders and colleagues, I made 994, 125 and other models of work instructions, which made me more familiar with the assembly and packaging process and deepened my understanding and understanding of work instructions.
Third, the mature stage.
Through the care, help, criticism and correction of leaders and colleagues in the first two months, I can always feel the learning atmosphere and let me have a deeper understanding of sports. As a member of PE, we must be good at finding problems, putting forward problems, analyzing problems, solving problems and preventing problems. Familiar with information contact list and engineering change contact list at the same time, able to give timely feedback and solve abnormal problems in production line at any time.
In the past three months, although some achievements have been made, there is still a certain distance from the requirements of the leaders. In my future work and study, I will be strict with myself and learn from other leaders and colleagues with an open mind. At the same time, we will further strengthen our study, work hard, strive to improve our comprehensive quality, give full play to our personal advantages, and spare no effort to make due contributions to the company.
Work summary of three months' probation. I officially became a member of the company from X, and the first day of work happened to be the first day of project A's official launch. Although I deeply regret that I can't participate in the preparatory work of this project, from the first day of the project's official operation, I was able to fight side by side with my colleagues in all departments of the company, and I was full of pride as a member of the company when I watched project A from the beginning to the stability. The following is my work summary report during my personal trial:
As a new employee of the company, it is my great honor to be able to mature with the new project A. When I first arrived at the company, at the beginning of my work, some deficiencies or imperfections in my work were basically improved with the guidance of the company leaders and the assistance of my colleagues, and good results were achieved. My personal working ability has also been greatly improved in the process of continuous improvement. After more than two months' working experience in this position, I clearly saw the actual working situation of the company's grass-roots employees contacting customers, which laid a solid foundation for my work after the transfer.
More than two months later, due to the affirmation and trust of the company leaders on my ability, I transferred from Part A to Part B, and officially started the reception and handling of customer suggestions and complaints on X.
In the process of accepting complaints, I deeply realized that it was not easy for the company to push project A to a stable development from the beginning. A city needs a long running-in period and a perfect service system to accept and support a new thing. During the running-in period, the customer base will inevitably reflect various problems and contradictions to the customer service work, and whether some contradictions can be solved depends on the reception and handling of the personnel who accept the complaints. If this position is done well, it can reduce part of the pressure on the company and let the company put more energy into the consolidation and expansion of the project; On the other hand, if this position is not ideal, it will not only destroy the company's image and reputation in communication with customers, but also waste a lot of manpower and material resources, distract the strength of tackling key problems, and cause avoidable delays to the smooth development of the company's A project.
Knowing the importance of this job, I try to find a better solution for every complaint or suggestion I accept at work. At the beginning of my work, I made a work plan for the probation period, and through consultation with colleagues in other relevant departments, I formulated and gradually improved the complaint handling process. Different suggestions or complaints have corresponding handling procedures and registration procedures. The new acceptance process not only facilitates customers, but also makes the work more standardized. In my daily work, I strictly abide by the company's rules and regulations, arrive at my post on time, and classify each complaint according to the type and register it in detail. For all kinds of problems reflected in the acceptance, which can be solved within my authority, I try my best to give customers satisfactory answers with the relevant policies, knowledge and coping skills I have learned, so as to save some unnecessary human and material expenses of the company. For the reaction problems involving other departments or individuals in the company, in order to avoid similar complaints in the future, after reporting to the company leaders, I can seriously urge the relevant departments or personnel to solve and implement the problems reflected by customers according to the instructions.
In practical work, I also have many shortcomings and deficiencies, such as limited experience in handling complaints, sometimes indecisiveness in solving problems, and occasional minor setbacks will also affect my confidence in my work. While recognizing the shortcomings, I always firmly believe that introspection is the premise of progress. In the future work, I will try my best to make up for the shortcomings and do my best for the smooth development of the company's A project with my dedicated work.
As time goes by, I have been working in the company for more than three months. I am very grateful to the company leaders for trusting me and giving me the opportunity to express myself and improve myself. These three months' internship experience has greatly improved my working ability since I stepped into the society from campus.
Here, I will make a report on my work and experience during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. Can you become a full member? I look forward to your reply. Personally, if I can be approved, it will be a good thing, which means that my work performance during the probation period has been affirmed by the company. Similarly, if it is not recognized, it shows that there are still many aspects of my work that need to be improved and perfected, and it is also an opportunity to improve my self-ability. However, whether I can become a full member or not, I will continue to devote myself to my future work with the same enthusiasm and repay the company with my own efforts!
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