Usually, the department will handle your complaint within 24 hours, and complete the handling within 10 working days, and inform you of the handling results. In addition, the municipal transportation department will also urge the relevant enterprises that promise to refund the fees to contact the passengers and refund the paid fares to you.
Secondly, we can also call the municipal service hotline 12345. According to the voice prompt or communication with the human service, you can choose "other services" and "traffic complaints and other services" to reflect the taxi driver's problems. This hotline also helps to solve various difficulties and problems encountered in life and production, and also accepts complaints from taxis.
In addition to telephone reporting, you can also make complaints through WeChat. Pay attention to the local traffic in the official WeChat account, such as "Guangzhou Traffic" and "Shanghai Traffic". You can find "Taxi Service Evaluation" under the "Traffic Service" section of the main interface of WeChat official account, and fill in relevant information to make a complaint.
In addition, you can also search the official WeChat account, a WeChat that pays attention to "china 12328", go to the home page, click "Business Handling", then find "I want to complain" and fill in the information such as province, city, contact name, telephone number, verification code, respondent or unit, picture, etc. , and upload it to complete the complaint.
If you prefer online complaints, that's fine. You can directly log on to official website 12328 and find the corresponding complaint or feedback module to operate. If you need to transfer to the local official website, just add the corresponding province or city name to the prefix.
For example, official website in Zhejiang Province is "Zhejiang. 12328.cn" and official website in Hangzhou is "Hangzhou. 12328.cn". Through these websites, you can easily submit your complaints and feedback.
Finally, you can also choose to complain on the spot. You can complain directly to the taxi company or the local transportation management department. In the passenger seat of a taxi, there is usually a service supervision card with the information of the taxi driver and taxi company and the complaint telephone number.
You can write this information down or photograph it, and it is best to bring the invoice (taxi driver, company, boarding time, mileage, etc.). ) as one of the basis of your complaint.
I hope the above content can help you. Please consult a professional lawyer if you have any other questions.
Legal Basis: Measures for Evaluating the Service Quality and Reputation of Taxi Article 30 The taxi administrative department shall strengthen the supervision of the taxi market, make full use of various channels such as 12328, 12345 and so on, and establish a collection system for the service quality and reputation information of taxi enterprises and drivers. The taxi administrative department shall timely record and update the service quality credit information of enterprises and drivers through the information system, and establish an information sharing mechanism with other departments.