The full name of the Ministry of Industry and Information Technology is the Ministry of Industry and Information Technology of the People's Republic of China.
The main responsibilities of the Ministry of Industry and Information Technology:
1. Promote informatization construction, maintain network information security, coordinate the construction of national network information system, and strengthen network security inspection of telecommunication network, Internet and industrial control system.
2. Strengthen and improve the management of industry and communication industry, and promote the integration of informationization and industrialization.
Users who are dissatisfied with the handling of telecommunications services can directly call the Ministry of Industry and Information Technology to make complaints or reports; Or log in to official website of the Ministry of Industry and Information Technology to apply for a corresponding complaint.
When complaining to the Ministry of Industry and Information Technology, you need to fill in real personal information, such as name, mobile phone number, email address and other information. After the complaint, the Ministry of Industry and Information Technology will have a customer service phone to pay a return visit, or transfer the complaint to the complaining enterprise, which will pay a return visit.
Different provinces in China have different websites and complaint telephone numbers of the Ministry of Industry and Information Technology. You can find the corresponding website according to your actual situation.
Complaint process of the website of the Ministry of Industry and Information Technology:
1. Enter official website, the Ministry of Industry and Information Technology, where you are located.
2. Find the government service hall and find the complaint/appeal link in the supervision service.
3. Click Telecom User Complaint Handling and select Online Handling.
Please read the notice of appeal before submitting the appeal.
5. Wait for the complaint to be accepted, the customer service will handle it, and finally enter the mediation procedure.
If an individual encounters unreasonable and illegal treatment from telecom merchants when handling mobile, telecom and Unicom services, he can report to the Ministry of Industry and Information Technology.
According to Article 41 of People's Republic of China (PRC) Telecom Regulations, telecom operators shall not commit the following acts in their telecom business:
1. Refusing, delaying or suspending the provision of telecommunication services to telecommunication users without justifiable reasons;
2. Making things difficult for telecom users by unfair means or retaliating against telecom users who complain.