"Experience" is a daily applied style, which belongs to the category of argumentative writing. The general length can be long or short, and the structure is relatively simple. After experiencing some things, you can write down new gains. The following is my 600-word experience in tour guide business. Welcome to read!
600 words 1 __ year of tour guide business experience is an extraordinary year. In _ _ _, I came out of school and applied the tour guide knowledge I learned in two years to my work, from theory to practice. In June 2000, I started to work as a tour guide in _ _ _. Time is not long, and there is no deep financial resources, but I feel a lot.
The job of "tour guide" has brought a lot of happiness to my life, but it also makes me know that "tour guide" is not a simple job, which is significantly different from other occupations, that is, you have to get in close contact with guests, which naturally makes us feel more deeply about service than ordinary people. In a sense, it can be said that the infinite charm of the tour guide profession stems from our perception and love for service.
Through several months' work practice, I deeply realize that getting a tour guide certificate does not mean that you will always be a qualified tour guide, but that you should keep learning, enriching and improving. In the eyes of tourists, tour guides should be "omniscient". Tour guide service is a knowledge-intensive and intelligent service, and rich knowledge and extensive knowledge are the premise of doing a good job in tour guide service. As a tour guide, we should "keep pace with the times" and always maintain a positive thirst for knowledge to meet the needs of social progress and development. More importantly. We should never consider ourselves "know-it-all". We should maintain a modest and prudent attitude, bearing in mind that "there is no end to learning", "there are people outside, there is a sky outside" and "there must be a teacher in a threesome".
Always bear in mind the responsibilities of tour guides, study hard, work hard to implement the tourism plan, and do a good job of contact, coordination and explanation. Adhere to the four service principles of "guests first, service first, everyone serving, being reasonable and as far as possible", and do a good job in tour guide service meticulously and enthusiastically. In other words, all work should take tourists as the starting point, service as the starting point, always consider the interests and requirements of tourists, and never refuse the reasonable and legal requirements of tourists. In the process of service, we should adhere to the principle of "serving everyone" and treat every visitor with enthusiasm, thoughtfulness, friendliness, respect, justice and equality regardless of relatives and friends; We should adhere to the principle of "rationality and possibility". In the process of tourism service, we should always pay attention to the emotional changes of tourists, patiently listen to the opinions and demands of tourists, calmly analyze, carefully identify what is reasonable and what can be done, and try our best to do it. If you don't do well or have missed the opportunity, you must find ways to make up for it in time to maximize the satisfaction of tourists.
Tour guide explanation service is a very important aspect in the whole tourism service activities. In the process of tour guide's explanation, I think "accuracy, clarity and vividness" complement each other and are indispensable. First of all, accuracy is the first and most important thing. In the process of explanation, keep in mind the lesson of "one fake destroys a thousand truths" and avoid making things up and talking nonsense. This will be one of the important contents for tourists to "seek knowledge" in tourism activities, and our tour guides play an important role in spreading knowledge and information, conveying aesthetic concepts and spreading Chinese civilization. Therefore, the language of tour guides must be scientific and standardized, and the information conveyed must be correct, so as to attract the attention of tourists and satisfy their desire for knowledge. Secondly, "clarity" is the key. In the explanation of tour guides, clear, concise and fluent language expression is another embodiment of the scientific nature of tour guide language. Clear speech, concise writing, proper wording, proper combination, clear hierarchy and strong logic are the basic requirements for tour guides to explain. Avoid using uncommon words and invented words. In addition, "vividness" is a medium and an important means to create a harmonious atmosphere for tourism teams. If the language is as dull as a monk chanting during the explanation, tourists will feel bored and impatient or disgusted; Vivid images and humorous explanations can create a beautiful artistic conception, adjust tourists' optimistic attitude, happy mood and strong travel addiction, create a harmonious, happy, positive and high team atmosphere, and give people a beautiful enjoyment.
Tour guide is a wonderful job, so I will stick to it and be a wonderful tour guide!
Professional work experience of tour guides 600 words 2 Unconsciously 20__ Spring Festival is coming. Looking back on the past period of work, there are joys, hardships and setbacks. The work of the past year is summarized as follows:
First, to be a good tour guide, you must have professional qualities.
Professional quality is the embodiment of a person's professional quality; Having professionalism is a long-term effort. As a tour guide, you must establish a huge knowledge system in your mind, which should not only cover a wide range, but also be deep and precise. In this way, when guests travel, they will have the pleasure and enjoyment of physical and mental unity, and they will have a sense of trust, win repeat customers for the company and win the confidence of traveling for themselves.
During this year's working time, I felt a lot. When I saw my colleagues around me, their proficiency in handling business and their detailed understanding of various materials, I realized my gap. If we can answer all the questions of the guests fluently and confidently, attach some other relevant information appropriately, or give some suggestions to the guests sincerely, we will reflect our overall professional quality and often get unexpected results. The accumulation of knowledge is day after day, and it is a long-term process of decades, not a day's work, but it is more precious to keep enterprising and professional spirit, which is the premise and foundation.
Second, to be a good tour guide, you must have a sense of responsibility.
I will be loyal to my duties and do my duty from beginning to end. In the work, the sense of responsibility is integrated into every link and runs through. You can consider the problem from the perspective of the guests and really put yourself in the soul of the team. I don't know about the questions raised by the guests, and there must be no vague or even imaginary answers.
Third, be a good tour guide and provide subtle services.
The word "subtle" is a word mentioned many times by predecessors. Nowadays, the competition in the tourism market is so fierce that service quality is a decisive aspect. As a tour guide, my "meticulous" consciousness runs from receiving the plan to sending the team away safely.
Fourth, to be a good tour guide, we must have a sense of collective honor.
Taking a tour is not just an individual's behavior, I represent the image of the travel agency, so I always remember my collective in my heart. The tour guide's service is the company's products, so the process of taking the tour group is the promotion of the company's products. Experienced seniors will seize the opportunity to tell the guests about the scale, current business situation and future development trend of our Shijiazhuang International Travel Service when they successfully lead the tour. These are all good ways and means to promote the company. Guests will feel the collective consciousness and cohesion of our international travelers. I haven't done well enough. I want to learn from my predecessors.
Although these months are off-season and I haven't traveled much, I didn't waste time. I used this time to read many books on history, geography and culture to enrich my knowledge, accumulate experience and improve my ability in all aspects.
In the future, I will learn from this year's experience and lessons, do my job well, implement the concept of tourists first, and become the most trusted tour guide in the eyes of tourists!
The first half of this year is a bumper year for me. In the past, I always sat in the position of planning and control team, arranging guests to eat, live, travel and buy entertainment. But this year I can rush to the front line of tourism work to introduce the mountains and rivers of our motherland and the city of Dalian.
First harvest
Introduce our sea, our square, our culture and every corner of Dalian. My national guide card, because of it, I proudly realized my life dream and completed my life mission.
As I entered the tourist season when I got my certificate, I worked as a part-time tour guide, and I was busy walking around the offices of various travel agencies and scenic spots every day, including _ _ travel agencies and so on.
In a limited time, it is my aim to introduce, explain, serve and smile as much as possible. I believe that only sincere explanation, thoughtful service and smiling treatment will make tourists have a good time. As a tour guide in Dalian, I represent not only myself, not only my travel agency, but also our city. Dalian is a coastal city with countless miracles. Such a beautiful city should not make tourists disgusted because of poor tour guide service.
When I walk into a travel agency, I will write clearly every time I submit my resume. I am a tour guide, and I can only explain and serve, but I can't make money. Maybe a tour guide who can't make money in my industry is not a good tour guide, and a tour guide who can only make money but can't serve is not a good tour guide. But even so, you will find a good travel agency, because smart bosses know that as long as the service keeps up, it depends on how you serve him.
As a tour guide of a coastal city and our post-80 s tail, our service is not just as simple as explaining a few tour guide words! To learn to be meticulous, we must know what a tourist wants and needs with every move and every look of a tourist. This is a good guide who understands the psychology of tourists. This is a good guide.
The second harvest
That is to say, I was lucky enough to participate in the tour guide competition held in Liaoning Province, and I felt the confrontation of the stadium, and also let me see the level of tour guides in other parts of our province. In a word, I admit that I didn't play well because I didn't work hard enough. Although I read the questions in the middle of the night like a tour guide card, I may not miss two questions as long as I work hard, which may be the highest score in the audience.
Teacher Guo said that one sentence impressed me deeply, and a question ruined my martial arts. I am convinced, but I don't want to wait for the next duel, but I am satisfied that my fledgling child can participate in the competition. Being able to stand on the field in the province is also a kind of training, but gold always shines. I am waiting for that day.
The third biggest gain
I received one team after another, sharing the joys and sorrows of tourists, solving problems for them, and leaving unhappy things to me. Bring happiness home, there is no accident of missing the boat and plane, and the purpose of happiness is achieved, because peace, happiness and happiness are more important than anything else!
Tour guide business experience 600 words 4 __ years will soon pass. Looking back on my work in the past year, with the support and help of the company's leaders and colleagues, I successfully completed the tour guide task assigned by the company every time. Try our best to explain every scenic spot and strive to make tourists 100% satisfied, which is the reputation of Sanyuan International Travel Service; And contribute to the future development.
Through this year's work and study, my personal working mode has made a new breakthrough and my working style has also changed greatly. The work in the past year is summarized as follows:
1. In the process of leading the tour group to visit the scenic spots, it is no longer just to explain the history of the scenic spots, but to explain them to tourists in combination with the development of Tianjin in recent years and the future development planning system, thus presenting a combination of modernity and modernity and rapid development of Tianjin.
2. Deepen communication with tourists and integrate them into the tourists in the shortest time. And treat every tourist in the group like a family member, try to meet the requirements put forward by tourists, listen to the suggestions of tourists with an open mind, and make every tourist happy and satisfied with the best service.
Strive for the greatest economic benefits for our society and individuals within the scope stipulated by the travel agency.
4. In the process of work, I will continue to learn from my colleagues and tour guides of other travel agencies, learn from advanced travel modes, enrich my cultural accomplishment, and then improve my professional ability.
5. In the case of receiving the notification from the club, make a travel plan in advance and communicate with the team leader or team leader in time, so as to grasp the first-hand information of the team at the first time, so as to better arrange the time and itinerary and avoid unexpected situations due to untimely communication, which will lead to tourists' dissatisfaction.
The above points are my personal experiences learned and summarized in this year's work. At the same time, through this year's work, I have also exercised my coordination ability and written and oral expression ability, ensuring that every time I receive a tour group, I can go on normally and smoothly, treat every day's work task with full spirit, love my job, actively improve my professional quality, strive for the initiative of work, and have a strong professionalism; Sense of responsibility, and strive to improve work efficiency and quality.
In this year's work, I personally have some problems, such as my work is not meticulous enough, my temper is easy to cause my colleagues' unhappiness and so on. I will try to correct my problems in the future. I hope the club leaders and colleagues will help me a lot and point out my shortcomings and deficiencies. I will listen humbly and correct it in time.
In the new year, I am determined to seriously improve my business level and contribute all my strength to the development of our economic benefits. In the new year, I will strengthen the following points in order to better complete the tour tasks assigned by our club:
1. Strengthen your study, broaden your knowledge, strive to improve your cultural literacy, and seriously study tourism professional knowledge and related common sense.
2. Pay attention to the development trend of local tourism, so as to adjust the shortcomings in our work, and explain different modes and themes in a targeted manner for different tourist groups.
3. Understand the advanced ideas and new initiatives of competitors in the same industry in time, and report to the leaders in time, so that the leaders can make development plans and work adjustments.
4. Complete every mission in China and do your best to improve the good reputation of Sanyuan Travel Agency abroad.
The above is the work direction and goal I set for myself in the new year, which I hope to accomplish with the help of club leaders and colleagues. In addition, during my work in _ _ _ _, I sincerely hope that the leaders of the club can intensify their work, collect information from all sides and listen to opinions beneficial to the development of our club. Colleagues can actively make suggestions and spare no effort to contribute to the development of our society. Our society can adopt a reward system, and all the adopted opinions or plans that are beneficial to our social development should be given some praise and material rewards to arouse the enthusiasm of every employee.
The new year is coming, I wish Sister Xu a prosperous business in advance, and I wish her colleagues a full store next year! Good luck in the new year. I wish our Sanyuan Travel Agency, under the leadership of the wise general manager Xu, and with the joint efforts of all my colleagues, once again realize that every scenic spot is a pink flag next year!
The experience of tour guide business 600 words 5 Looking back on last year, it was a bumper year for me. I have been a tour guide for almost three years. Last year was the year when I quit the tour group. I have summed up some experiences in my constant practice. Also found many problems. The problem I face is that my knowledge is not wide enough. If I take a long-term group (more than 5 days), I will feel that Jiang Lang is exhausted. It is understood that this is also a problem that most tour guides often encounter. The knowledge of tour guides is like a cultural supermarket. You need to know astronomy and geography, but you need to know very little. If a person has the knowledge and ability of a bucket of water and then does something with a glass of water, I believe he will do it well. To achieve this effect, I must keep working hard, read extensively, study, study and study again. In this way, the water in my knowledge bucket will be more and more full. I also summed up some experiences in the process of traveling:
1. Learn some local information about the guests (such as famous scenic spots, people, specialties, etc. ) to join the group. So I can speak the same language as my guests and make them feel close to me.
2. Communicate with the escort in advance and send a few friendly messages to pave the way for future cooperation.
After arriving at the station, tourists should show great enthusiasm. Because tourists will feel safe at first after seeing the tour guide, and then they will be curious and guessing. So strike while the iron is hot and leave a good impression on the guests. For tour guides, the first impression is very important, because a good beginning is half the battle.
4. After staying in the hotel, the guests take a walk in each room or call to ask if there are any questions. If there is, it can be solved in time. If the guests come to find it, then the small problem becomes a big problem.
5. Be sure to make good use of the first meal of the team. I will introduce the contents of the team meal to the guests before the meal. Greet once or twice when eating, and adjust in time if there is any problem.
6, the company's gifts give full play to his role, with just right, is good for yourself and the company.
7. I will calculate the time in a planned way according to the level, interest and simplicity of the guests. For example, what road to take, how long to walk, and what to say; What kind of guests are suitable for entertainment and so on.
8. Opening remarks are very important. I won't be in a hurry to introduce myself when I get on the bus, because new guests will be curious about strange places, so I will wait for a few minutes and show them the scenery outside the window. When they figure it out, someone will definitely say, "guide, what's your last name?" Tell us about it! "At this time, the attention of the whole car will be focused on me, so they will be impressed by what they introduced. You can also play a joke on the person who just spoke on the plane to liven up the atmosphere. The man who spoke just now must be very pushy, so he can be used in many places on the trip. But it must be just right, or it will be a time bomb.
9. There is a trick to get close to guests, that is, remember the name or address of the guest quickly and accurately, and call him when you inadvertently, and he will think that I have been paying attention to him. There will be a sense of superiority, and he will cooperate with me in all aspects! At least he won't be the first person to oppose me.
10, I think the summary of hair groups can not be ignored. At the end of the trip, I will definitely summarize the whole trip, and mention all the scenic spots inside to help the guests remember, so as not to forget them when they go back, but it will bring unnecessary trouble to say that some scenic spots have not been there. In addition, introduce places they have never been to, and hope that they or their relatives and friends will come again in the future. Ask for their opinions and suggestions with an open mind and try to let them express their dissatisfaction. Even if there is a little problem, they will not mention it when they go back.
Finally, with gratitude. Thanks to their support and cooperation, the trip ended successfully, showing the desire to say goodbye and look forward to reunion. My feeling: I think a qualified tour guide should have rich cultural knowledge, strong organizational adaptability and a high sense of responsibility. Because tour guides are trusted by tour groups of travel agencies, the quality of tour guides is directly related to the interests and credibility of travel agencies. No matter how big or small the tour group is, it should be as serious and cautious as the first tour group. You can't escape when you encounter problems, you must solve them on the spot and you can't bring them back to the tour group.
Tour guide is an industry dealing with people, but I think the most important thing is to learn to be a man first. Treat guests like relatives, not only caring but also considerate. It's no use just caring and not considering. Many people will say, "Like family? I can't do it! " But I firmly believe that pay and return are in direct proportion. As long as you really pay, you will gain fame and fortune.