Taobao Xiaoer is divided into machine intelligence Xiaoer and artificial intelligence Xiaoer:
Machine Intelligence Xiaoer is Taobao Intelligent Question Answering System. According to the keywords input by users, it retrieves the matching content from the database and provides it to users.
Artificial intelligence Xiaoer is an on-the-job employee of Taobao Company. There are two kinds of young people we contact most of the time:
One is Xiao Er, who is responsible for different official activities and services, such as Xiao Er, who is responsible for the operation of wireless sellers. Ali wangwang uses orange logo as logo.
The other is online manual customer service. You can queue up at Taobao service center to access customer service-contact customer service-contact online customer service.
Xiao er does not refer to a specific person, but is an agent for the staff engaged in the service management department within Taobao, so it is impossible to understand the specific work of each Xiao er in depth.