Second, take the tourist service center as a platform to implement special services.
1. We give special care to the elderly, children and the disabled in the audience, provide them with wheelchairs, crutches and strollers free of charge, and open up channels for the disabled.
2, in order to facilitate people to visit in rainy days, provide free umbrellas for the audience.
3. For tourists who are inconvenient to visit with bags, a free bag storage service will be launched.
4. Provide sewing kit, postal service, free consultation and other services for the audience.
5. In order to make it convenient for foreign tourists to visit other scenic spots in our city, the museum made a road map of the scenic spots from Shuaifu to Shenyang, and marked the bus route. At the same time, the narrator is required to memorize the routes of various scenic spots and answer the questions of the audience patiently.
6. The museum is also equipped with commonly used instruments and medicines, and signed a fixed-point rescue agreement with Liaoning Provincial Hospital, so that the audience can provide timely rescue and help in case of accidents.
Third, take audience satisfaction as the purpose and implement service first.
1. In its daily service, the museum always regards the audience as God and insists on providing smiling service.
Be sure to answer questions, never tire of asking questions, and be polite to others, so that the audience will feel at home.
3. In order to facilitate the supervision of the masses and provide better service for the audience, the museum requires the interpreters to dress and put up their posts, make public signs for interpreters, and post them in eye-catching positions, taking the satisfaction of the audience as the service tenet of the department.
Fourth, pay attention to social benefits and promote preferential services.
In order to give full play to the museum's social education function and the mission of youth civilization, the museum has implemented preferential measures for ticket reduction and exemption: retired cadres can enjoy free tickets with retirement certificates, disabled people with disability certificates, military personnel with valid certificates, and elderly people over 70 with ID cards to visit our museum, and all employees of the cultural and cultural system and tour guide cards are also given free tickets. At the same time, the elderly and minors aged 60-70 who hold ID cards are allowed to visit at half price. In addition, on special festivals, the museum also implements a policy of reducing or exempting tickets for primary and secondary school students and special groups.