1, intelligent robot.
One disadvantage of this role is that intelligent robots are not as flexible as the real version. If we ask difficult questions carefully, intelligent robots can't respond. At this time, the online customer service will not respond and ignore people. In this case, you only need to input: manual service, and there will be real online customer service to help solve the problem of taking orders.
2. There are too many online customer service receptions, or there is no computer in front of anything for the time being. There are some big stores with large inquiries and limited online customer service, so the response will be slower. People are in a hurry, and online customer service will not sit still in front of the computer all day. If the customer has something in front of the computer temporarily, you can't guarantee to reply immediately! If it's a bigger store.
This situation generally does not last long. Online customer service will go home in a few minutes or ten minutes, and will reply when it sees the information content. There are also some small shops, there is no online customer service, and the store has a part-time job, which is likely to be unresponsive to the information content. Generally, if online customer service ignores you, you can wait patiently for a while. If there has been no response, it is recommended to consider changing to another store.
3. If there is any question about the professional quality of online customer service, you will not respond intentionally.
This kind of situation is generally rare. According to all normal conditions, whether it is merchants or online customer service invited by merchants, we should be kind to customers' inquiries. After all, for online customer service, they can improve sales performance through transaction volume, and then they can get a lot of income. This is their job.
However, there are some online customer service, which have no professional quality, or lack of learning and training in stores. They reply to the information content to see their mood, or see that customers are not willing to buy enough, which is deliberately difficult, especially in the case of solving after-sales service problems.
As customers, everyone can feel this situation. Although the text is cold, it is very vivid, and you can guess what the direct opposite intention is on the computer. In this case, it is recommended to pass immediately and choose other stores to buy. If it is a communication problem of after-sales service, it is recommended to contact Taobao. The com immediately reflected the situation.
note:
When Taobao customer service meets many consultants and scolds customers, it is easy to get angry, which leads to not being gentle with customers. Although customer service is human and has its own emotions, as a service post, we must know how to manage our emotions and avoid bringing our bad emotions to customers. When customer service encounters a customer with a bad temper, what you have to do is not to scold him back, but to receive him with a good attitude.