Legal analysis: If it is not accepted at the time of initial investigation, you can click "Withdraw" on the platform; But if it has been accepted, it cannot be revoked. Consumers can also directly call "123 15" for consultation. If 12345 has contacted relevant functional departments and relevant work has started, the complaint cannot be withdrawn in this case. At this time, you need to wait for the feedback of the matter handling process. If the complaint has been resolved, you can explain the situation to the staff and stop the complaint. 1. If the report is still being processed and the processing result has not been made, the whistleblower can cancel the report by himself through the report portal (at present, it is only limited to publishing the report of photo infringement); Except for stealing infringing goods, it cannot be revoked. Complaints that are still being processed can be cancelled by the complainant logging in "My XX"-"Credit Management"-"My Complaints". If the complaint has been handled, a letter should be sent to the customer service mailbox through the registered mailbox of the complaint sending office to inform the specific matters of the application for cancellation. 2. If the report is being processed and the report has a processing result, the reported party will be punished, and the reported party cannot cancel the report by itself, and the customer service personnel need to cancel it through the message entrance of the help center. In addition, it should be noted that if the reported party is punished, it is invalid for the reported party to leave a message to cancel the punishment, and it is necessary for the reported party to provide the real transaction certificate of the hyped member. Please initiate other member applications cautiously.
Legal basis: "Measures of People's Republic of China (PRC) Administration for Industry and Commerce for Handling Consumer Complaints" Article 11 A consumer complaint shall meet the following conditions: (1) There is a clear respondent; (two) there are specific complaints, facts and reasons; (3) It falls within the scope of duties of the administrative department for industry and commerce. Article 12 If a consumer complains through a letter, fax, short message, e-mail or the complaint platform of 123 15 website, it shall specify: the name, address, telephone number and other contact information of the consumer; The name and address of the respondent; The requirements, reasons and relevant factual basis of the complaint; Complaint date, etc. If a consumer complains by telephone or at home, the staff of the administrative department for industry and commerce shall record the information listed in the preceding paragraph.