According to the contact information published by China official website of Samsung Electronics, the above two telephone numbers are the customer service numbers of other products of Samsung Electronics (including refrigerators).
The specific answering time of customer service phone of Samsung refrigerator is 8: 00 a.m. 18 a.m. every day from Monday to Friday, and 8: 00 a.m. 17 a.m. on weekends and holidays respectively.
Samsung refrigerator service:
1. overhaul: maintenance includes box, barrel, main motor, bearing, wire harness, flange and clutch.
2. Medium repair: The maintenance includes replacing the internal parts of the machine such as motor, hanger, base, main board, display board, frequency conversion board, power board, reactor, pulley, water inlet valve, air return pipe, top frame, door seal, drainage pump, heating pipe (thermostat), shock absorber, balance ring, water level sensor and temperature sensor.
3. Minor repair: Maintenance includes replacing external parts such as control panel, washing cover, pulsator, power cord, bottom baffle, drain pipe, water inlet box, material box, feet and belt.
4. Simple maintenance: maintenance includes adjustment, fastening, debugging, consultation and guidance, and replacement of accessories (such as water inlet pipe and extended drainage pipe).
For the above contents, please refer to Samsung Electronics China-Contact us.