1. Call 12328 to receive complaints, reports, information consultation and suggestions from the transportation industry, excluding business, and do not accept emergency services such as expressway rescue and water distress rescue. 2. Call the citizen hotline 12345. It is used to help applicants solve difficulties and problems in life and production, and it is a platform for the municipal party Committee and the municipal government to pay attention to people's livelihood and listen to public opinion. Also accept complaints about taxis. 3. Complain to the local transportation management department. Mainly responsible for the city's road transport, waterway transport and related industries, the implementation of industry management, while organizing the investigation and punishment of various illegal acts in the transport industry according to law, maintaining a good transport market order. Taxi complaints also apply.
legal ground
Provisions on the administration of taxi business services
Article 42 The transportation departments of local people's governments at or above the county level and the road transport management institutions at or above the county level with districts shall strengthen the supervision and inspection of taxi operation, correct and stop illegal taxi operation and other illegal acts in conjunction with relevant departments, and maintain the order of the taxi market.
Forty-third road transport management institutions at or above the county level shall supervise and inspect the implementation of the operating agreement of taxi operators, and assess the service quality and credibility of taxi operators and drivers in accordance with the provisions.
Forty-fourth taxi is no longer used for operation, the city or county road transport management institution shall organize the recycling and disposal of taxi operating signs and special equipment.
Forty-fifth city and county road transport management institutions shall establish a complaint reporting system, open the telephone number, mailing address or e-mail address of complaints, and accept complaints from passengers, drivers and operators and social supervision. Complaints accepted by the municipal or county road transport management institutions with districts shall be settled within 10 days; If the situation is complicated, it should be resolved within 30 days.