What is the significance of online shop customer service?

1. Creating a good store image For an online store, customers only see a picture when choosing goods, but they don't see the real thing. Without seeing the goods themselves, they can't understand all kinds of actual situations, so they often have doubts about the goods. In this way, customers can gradually understand the service and attitude of the merchants through online communication with the customer service of the online store, so as to gradually establish a good image of the store in the eyes of customers.

2. Improve the turnover rate of store transactions.

Customers will be skeptical about many products, and online store customer service can play a role at this time. Customers take pictures of goods, but they are not necessarily in a hurry. At this time, the customer service of the online store can follow up the customer in time, and after answering the customer's questions, it can appropriately ask the customer to be caring and attentive, so that the customer feels that the store is reliable. And absolutely reliable online shop customer service can answer customers' questions at any time, so that customers can know what they need in time, so as to reach a deal immediately.

3. Better meet customer needs

Customer-oriented service concept is an important concept in the service industry. Customer service of online stores with word of mouth can provide customers with more shopping suggestions, better answer customers' questions and feedback buyers' after-sales problems faster, so as to better serve customers and get more opportunities.

To sum up, the existence of online store customer service is of great significance. Excellent online shop customer service can not only create a good image of the store, improve the transaction rate of the store, better meet the needs of customers, but also improve the customer's return rate and so on. Online shop customer service will play an increasingly important role with the development of e-commerce, and its significance cannot be ignored.