Introduction of Zhenjiang 12333;
"12333" is the national unified public service number of human resources and social security, and it is an important platform for building a service-oriented government department. It integrates manual consultation, automatic voice and network services to create an intuitive, fast and convenient policy consultation environment.
Since its opening in March 2006, Zhenjiang "12333" consulting service hotline has always adhered to the main line of "giving priority to talents and people's livelihood", adhering to the working concept of "listening attentively and serving sincerely", actively building a brand of government service, and making every effort to promote the development model of "unifying standards, standardizing services and coordinating responses", which has been well known and welcomed by the broad masses.
Extended data:
Zhenjiang 12333 Working hours of telephone consultation service:
(1) Legal workday manual consultation service:
9:00- 12:00、 14:00- 18:00。
(2)24-hour voice message service:
Open automatic voice message 24 hours a day, and assign a special person to reply within three working days.
Zhenjiang 12333 Service Contents:
1. Provide timely policy and business advice to help the public solve their doubts.
Through "12333" telephone and website consultation, consultants can obtain authoritative policy answers and information services from government departments conveniently and quickly.
2. Increase channels for safeguarding rights and smooth channels for reporting and complaining.
12333 has a special line for labor security supervision and complaint reporting (key 5) and a special line for labor and personnel dispute mediation (key 6), which has played an active and effective role in preventing, coordinating and accepting labor-capital conflicts.
3. Fully listen to public opinions and improve scientific decision-making ability.
From the information fed back by a large number of consultation telephones and online letters, the human and social departments can timely and objectively understand the social reflection after the implementation of laws and policies, which is an important reference for the government to formulate policies.
References:
Zhenjiang Human Resources and Social Security Bureau-Introduction to Zhenjiang 12333
References:
How to use Zhenjiang Human Resources and Social Security Bureau-12333 telephone platform
References:
Zhenjiang Human Resources and Social Security Bureau-Zhenjiang 12333 Service Contents