"12348" is a special telephone for legal consultation of municipal, district and county judicial bureaus and legal aid centers for the public. Accept legal advice from the masses, cooperate with the mediation of civil disputes, timely reflect the information of people's legal needs, guide and accept legal aid applications, and safeguard the legitimate rights and interests of poor and vulnerable parties, judicial justice and social stability. The "48" in the cornet takes the homonym of "judicial", which means seeking legal services and seeking judicial administrative organs to mediate civil disputes. 12348 legal service telephone is a form in which the judicial administrative department organizes lawyers, notaries, grassroots legal service personnel and township judicial office staff to provide convenient and efficient legal consultation and legal services for the masses and social organizations by using special telephone lines and telecommunication networks. Rizhao 12348 legal consultation hotline service scope:
Answer legal advice and publicize legal knowledge;
(two) to coordinate legal service institutions to meet the legal needs of the masses;
③ Collect and master relevant information and reflect social conditions and public opinions in a timely manner. 120 13, in Xuzhou, Jiangsu, 12348 was given a new mission and became a comprehensive public legal service platform. Including hotlines, websites and new media, to provide legal services to the people in all directions and through multiple channels.
12348 is a national unified and public welfare legal service special number, and it is a toll-free telephone to answer people's legal consultation and coordinate legal service institutions to provide legal services to citizens. As a convenient way of legal aid, the hotline in most cities and counties has been in a state of paralysis since the opening of the self-zone 1999, due to insecure staffing and unfulfilled special funds, only a few cities and counties such as Yinchuan insist on running. This time, the judicial department of the autonomous region readjusted the special line. The upgraded hotline 12348 integrates legal consultation, legal publicity, legal aid and conflict mediation, and has been laid in all cities in the region. The answering agent is selected from the outstanding lawyers with rich experience and enthusiasm for public welfare in the whole region. The special line provides 24-hour service, and manual service is provided during working hours. A voice function is set in the system to prompt the consultant to leave a message, and the staff will reply specifically.